Bodily Injury Adjuster – Represented Third Party Casualty
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Job Description
Allstate bodily injury adjuster investigating, evaluating, negotiating, and settling represented casualty claims. Remote home-based role handling complex claims, primarily for NJ, NY, and PA.
Responsibilities:
- Investigate moderate/complex represented casualty claims, including single- or multi-car accidents and represented moderate or major claims
- Handle complex and highly complex specialized claims such as business interruption, loss of income, and Errors and Omissions policies
- Oversee liability and bodily injury investigations
- Take recorded statements
- Resolve loss of use claims
- Make payments to appropriate parties
- Negotiate and settle bodily injury issues or refer unresolved issues
- Summarize documents and enter notes into the claim system
- Manage, research, and resolve complex customer communications, concerns, conflicts, and issues
- Review medical reports for claims settlement evaluation
- Research, respond to, or participate in Department of Insurance complaints or investigations
- Negotiate and settle claims according to business unit best practices
- Set and update initial reserves, document rationale, and maintain claim summary notes
- Determine coverage limits and claim value in complex claims involving single or multiple claimants
- Document claim files with notes, evaluations, and decision-making processes
- Mainly handle represented claims for NJ, NY, and PA
Requirements:
- Prior represented casualty claim handling experience is required
- Claims experience preferred in at least one of the following states: NY, NJ, PA, FL, VA, NC
- 2-5 years of moderate/complex Bodily Injury claim handling experience is required
- Proficient communication skills, especially over the phone
- Ability to work independently and remotely while managing time efficiently
- Familiarity with insurance policies, coverage, and liability determination
- Strong critical thinking and problem-solving skills
- Knowledge of innovative tools and platforms for effective claims evaluation
- Home office with a dedicated, private workspace free from distractions
- Minimum internet bandwidth of 50 MB down/5 MB up
- Appropriate work surface and seating
- Ability to work in the United States, excluding California, Alaska, Hawaii, and Washington
- Successful background investigation
- Adjuster and/or appraiser license may be required within 60 days of hire, if applicable
- Allstate generally does not sponsor employment-based visas for this position
Benefits:
- Competitive pay with needed support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy supporting work/life balance
- Initial and ongoing training
- Comprehensive healthcare benefits
- 401K/pension
- Education reimbursement
- Technology bundle including laptop, monitors, headset, keyboard, and mouse
- $80 per month connectivity reimbursement
- Potential $1,000 Licensing Sign-On Bonus for candidates with applicable active licenses
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