Business Support Liaison
Posted 1ds ago
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Job Description
Business Support Liaison managing systems, user IDs, access, and issue resolution for Everise’s global customer experience operations. Supporting agents and client communications remotely.
Responsibilities:
- Manage site-level systems and ID contact between vendor and client
- Provide system and ID support and readiness
- Provide troubleshooting assistance to Agents/Representatives
- Coordinate Agent/Representative ID tracking and issuance
- Communicate new, termed, and changed Agent/Representative status to the client
- Manage system issue tracking, escalation, and resolution support
- Coordinate all access, change, and termination requests for project workers
- Log in to and utilize the client chat platform for unified and real-time communication
- Support new user uploads and issue resolution related to contracted services
Requirements:
- IT service and support management
- Contact Center process and support knowledge
- High degree of customer service skills
- High degree of communication and project management skills
- Sense of urgency and ability to influence and negotiate
- Ability to quickly prioritize and analyze impact of issues
- Preferred background in contact center operations
- System and ID administration knowledge
- Ability to use a client chat platform for unified and real-time communication
Benefits:
- Robust work at home program
- People-first culture
- Diversity and inclusion across cultures
- Recognition through Best Place to Work awards
- Global experience company environment
- Employee-rated 4.6/5 on Glassdoor
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