Call Center Agent
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Job Description
Call Center Sales Agent for remote self-storage company making outbound auction calls. Responsible for handling customer conversations and ensuring compliance with processes.
Responsibilities:
- Make high-volume inbound and outbound auction-related calls using approved scripts
- Clearly explain auction details, deadlines, and next steps
- Document call outcomes and tenant responses accurately in the system
- Complete multiple call attempts and follow required follow-ups
- Handle sensitive or escalated conversations with empathy and professionalism
- Stay compliant with timelines, legal requirements, and internal policies
- Flag trends, issues, or concerns to team leads
- Jump in on additional outbound call projects as business needs shift
Requirements:
- Previous call center, customer service or outbound calling experience (preferred)
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
Benefits:
- Working completely remote
- Location independence
- Weekend bonus
- Training and ongoing support to set you up for success
- Collaborative, supportive team environment
- A role that builds real-world communication and compliance skills
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