Call Center Representative – Bankruptcy
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Job Description
Remote InteLogix Call Center Representative monitoring bankruptcy filings and updating customer accounts. Handling residential inquiries, balances, billing procedures, and bankruptcy processes.
Responsibilities:
- Monitor bankruptcy filings and identify related customer accounts and sub-accounts
- Create and maintain bankruptcy cases according to established procedures
- Prepare statements of account detailing pre- and post-petition balances when required
- Process credits for pre-petition balances and ensure accurate account updates
- Handle inbound calls from residential customers regarding bankruptcy-related inquiries
- Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
- Manage and complete assigned bankruptcy-related offline processes
- Maintain accurate documentation and account records
- Provide cross-functional support and backup coverage for team processes
- Adhere to departmental procedures, compliance requirements, and service level expectations
- Collaborate with team members to ensure continuous workflow coverage
- Perform additional duties as required by management
Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Superb attendance
- Computer/technology savvy with the ability to operate multiple windows and tabs while providing customer service by phone
- Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
- At least 1 year of Customer Service experience required
- Excellent written and oral communication
- Ability to apply basic mathematical concepts
- Call Center or Collections experience preferred
- Must provide 2 computer monitors and appropriate cables
- High speed internet with an ethernet connection to the router; no satellite, wireless, or hotspot; minimum 10 Mbps download and 5 Mbps upload
- WiFi must be turned off at all times
- Private, distraction-free home workspace with the ability to close a door
- Job offer contingent upon completion of drug screen and background check
- Continued access to client systems may be contingent upon applicable background screening and client security and access requirements
Benefits:
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- InteLogix will provide a computer for the duration of your employment on this program
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