Call Center Sales Agent, Warm Leads
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Job Description
Sales Agent converting warm leads into rentals for a technology-driven self-storage agency. Fully remote role focusing on customer service and performance metrics.
Responsibilities:
- Turn incoming calls and online leads into confirmed self-storage rentals
- Guide customers through unit options and pricing, matching needs with solutions
- Upsell when appropriate to boost revenue and occupancy
- Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals
- Log customer interactions in the CRM with accuracy and timeliness
- Hit key performance targets: conversions, follow-ups, and call volumes
- Collaborate in team huddles and training sessions to stay sharp
- Provide top-tier, on-brand customer service every time
Requirements:
- 1+ year in sales or a call center (bonus points if you’ve done both)
- Confident, persuasive communicator with strong listening skills
- Goal-driven with a competitive edge and drive to exceed quotas
- Comfortable with CRM tools, call software, and everyday tech (Microsoft Office, etc.)
- Quick on your feet—adaptable, coachable, and ready to problem-solve
- Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls.
- Must be available to work within US time zones.
- An internet speed of at least 10 Mbps download and 5 Mbps upload is required.
Benefits:
- Working completely remote
- Location independence
- 15 Paid leave days
- Quarterly bonus
- Weekend bonus
- Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
- Long-term position with the opportunity to grow in a stable and growing Agency
- Great opportunity to grow
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