Call Center Specialist
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Job Description
Call Center Specialist managing high volume patient calls and scheduling in healthcare setting. Delivering customer service and ensuring compliance with healthcare regulations remotely.
Responsibilities:
- Manage a high volume of inbound and outbound calls in a timely and professional manner.
- Provide exceptional customer service and assist patients with accurate information regarding services.
- Schedule patient appointments using the organization's electronic medical record (EMR) system.
- Educate patients on healthcare services, office policies, and available resources.
- Document all patient interactions and maintain accurate call records in the appropriate systems.
- Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
- Follow HIPAA regulations to maintain patient confidentiality and data security.
Requirements:
- Associate degree preferred, or equivalent relevant call center years of experience preferred.
- One to two (1-2) years of experience in customer service, quality, and/or auditing.
- Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language.
- Able to pass a typing test with at least 40 WPM.
- Excellent written and verbal communication skills.
- Excellent organizational skills, accuracy, and attention to detail.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
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