Case Manager
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Job Description
Case Manager managing litigation-related matters for U.S. Legal Support. Collaborating with clients and attorneys while ensuring timely service delivery and client satisfaction.
Responsibilities:
- Manage resources to meet performance expectations while delivering a superior client experience
- Assign appropriate internal and external resources based on case requirements
- Proactively manage jobs in progress to ensure timely completion and delivery
- Respond to urgent client and resource requests, including outside standard business hours
- Collaborate with leadership to provide regular updates and ensure alignment
- Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners
- Partner with Sales to ensure overall client satisfaction and service delivery
- Review case materials, including notices of deposition, complaints, captions, and related documentation
- Develop case-specific “standing orders” and communicate them to all relevant internal teams
- Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video
- Create case memos and maintain accurate notes within internal systems
- Establish communication workflows, including distribution lists when appropriate
- Consult with production teams on deliverables including transcripts, exhibits, and video
- Apply best practices to ensure efficiency, consistency, and quality across all cases
- Demonstrate company values in all internal and client interactions
- Perform additional duties as assigned by leadership
Requirements:
- Strong interpersonal, verbal, and written communication skills
- Excellent organizational skills with the ability to manage multiple priorities and deadlines
- Ability to learn and navigate company systems and technology platforms
- Proactive, responsive, and solution-oriented mindset
- Strong attention to detail with the ability to make sound decisions under pressure
- Ability to work independently while also collaborating effectively as part of a team
- Comfortable working in a fast-paced, deadline-driven environment
Benefits:
- Retirement Benefits
- Medical, Dental, and Vision Coverage
- Flexible Spending Accounts
- Commuter Benefits
- Life Insurance
- Short- and Long-Term Disability
- Paid Time Off, including 9 holidays
- Paid Parental Leave
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