Change and Adoption Specialist
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Job Description
OE Change & Adoption Specialist at LifeStance Health driving operational excellence and stakeholder engagement. Ensuring adoption and sustainability of change management initiatives throughout the organization.
Responsibilities:
- Develop and execute structured change management plans for OE initiatives, including process redesign, technology implementations, and organizational changes.
- Assess change impact, readiness, and risk across impacted teams and functions.
- Identify stakeholder groups and tailor engagement strategies based on role, influence, and readiness level.
- Design adoption plans that include training reinforcement, communication, feedback loops, and performance monitoring.
- Partner with OE and functional leaders to define adoption success metrics (e.g., usage, compliance, efficiency, quality).
- Support post-implementation sustainment through reinforcement plans, coaching, and continuous improvement feedback.
- Act as a trusted partner to leaders, managers, and frontline teams during periods of change.
- Facilitate workshops, working sessions, and feedback forums to surface concerns, clarify expectations, and build buy-in.
- Translate complex OE or technical concepts into clear, practical messaging for operational teams.
- Create change communications (talking points, FAQs, readiness updates, leadership messages).
- Partner with training teams to ensure learning materials align with new workflows and behavioral expectations.
- Creates toolkits for leaders and managers to enable effective coaching and reinforcement.
- Embed change and adoption best practices into OE governance, charters, and project lifecycles.
- Capture lessons learned and adoption risks to inform future OE initiatives.
- Serve as a connector between OE, technology, and operations to ensure changes are practical and sustainable to ensure long-term adoption.
Requirements:
- Bachelor’s degree in Business, Organizational Development, Healthcare Administration, or related field (4 years of additional highly relevant experience may be considered in lieu of the degree.)
- 5+ years of experience in change management, operational transformation, or process improvement.
- Experience supporting large-scale operational or technology change initiatives.
- Strong stakeholder management, facilitation, and communication skills.
- Demonstrated ability to influence without authority across cross-functional teams.
- Preferred Healthcare, behavioral health, or revenue cycle experience.
- Familiarity with Lean, Six Sigma, or OE methodologies (DMAIC, Kaizen, process mapping).
- Change management certification or formal training (Prosci, ACMP, Kotter, or similar).
- Experience supporting EHR, billing, or automation initiatives.
Benefits:
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
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