Client Experience Project Administrator
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Job Description
Client Experience Project Administrator serving as liaison between sales teams and clients while coordinating product delivery and project statuses in IT.
Responsibilities:
- Serve as a liaison between the Enterprise Sales Teams, clients, partners, and project managers
- Organize and coordinate product delivery, maintain updates on timelines and project statuses
- Prepare reporting required by the client
- Coordinate last minute product or delivery changes
- Manage inquiries and escalations
- Engage with service partners for project work
- Work on order fulfillment and status updates for client orders
- Participate in customer conference calls to define services and schedules
- Provide daily shipping report and weekly inventory report
Requirements:
- Associate's Degree or equivalent combination of education and work experience
- 9 years of work experience to qualify for role
- 11 years of total work experience to be fully proficient
- Intermediate to advanced Excel skills
- Working knowledge of Traxx/MarkITPlace enterprise system
- Intermediate to advanced knowledge of Microsoft Office suite (Outlook, Word, Access, PowerPoint)
- Understanding of the lifecycle of a customer order and some order processing experience
- Knowledge of Enterprise sales organization and sales process
- Demonstrated knowledge of project coordination process
- Excellent communication skills
Benefits:
- 401k plans
- medical insurance
- free therapy visits
- mental health coaching and tools
- meditation resources
- generous paid time off including vacation, sick time, Wellness and Volunteer Time Off days
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