Client Services Manager
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Job Description
Client services manager optimizing physician revenue cycle performance for Med-Metrix. Managing client relationships, executive reporting, retention, and operational improvement initiatives.
Responsibilities:
- Ensure satisfaction and retention of assigned clients through superior customer service and operational transparency
- Identify and manage initiatives to optimize revenue cycle performance, drive financial outcomes, and exceed contractual obligations
- Build effective relationships with internal operations and leadership, clients, and vendors
- Partner with client executive and operational leaders to drive expected performance outcomes
- Monitor key metrics and documentation to manage client satisfaction and retention
- Initiate and direct plans to improve client and internal profitability and performance
- Follow up on client feedback and issues and track improvement plans
- Serve as liaison between clients and operations
- Identify process improvements and efficiencies related to customer satisfaction
- Conduct typically monthly client reviews
- Act as escalation point and proactively manage and resolve customer issues
- Track progress and opportunities across internal and external teams
- Alert customers to changing services
- Maintain key client relationships to drive performance and minimize attrition
- Ensure key customers are referenceable promoters to support sales
- Develop ad hoc and scheduled operational performance reports, including trend and anomaly insights, for presentation to assigned clients
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in business or related field required
- Minimum of 5+ years physician revenue cycle experience, preferably with a large medical center practice
- Knowledge of client management and physician revenue cycle practices
- Confident presentation delivery to internal and external executive leadership
- Technical understanding of revenue cycle technology platforms
- Ability to translate regulatory, business environment, and technical understanding to action plans and issue resolution
- Expert Microsoft Office Suite skills
- Aptitude for client management
- Strong interpersonal skills and ability to communicate well at all levels of the organization
- Strong problem-solving and creative skills, with sound judgment and ability to make decisions based on accurate and timely analyses
- High level of integrity and dependability, with a strong sense of urgency and results orientation
- Excellent written and verbal communication skills required
- Ability to travel to client sites as needed
- Ability to follow directions, collaborate with others, and handle stress
- Must comply with Information Security and HIPAA policies and procedures
- Must use, protect, and disclose patients’ PHI only in accordance with HIPAA standards
- Must limit viewing of PHI to the minimum necessary to perform assigned duties
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