Client Services Executive
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Job Description
Atendimento Publicitário gerenciando contas, briefings e resultados para a Orgânica, agência brasileira de marketing integrado. Condução de clientes, projetos, retenção e oportunidades de upsell.
Responsibilities:
- Orchestrate the execution of the strategic plan, translating it into operational requests and priorities
- Adjust the plan as the client’s objectives or context change
- Serve as the client’s primary point of contact for day-to-day account activities, maintaining clear, proactive, and consultative communication
- Understand each client’s business, objectives, stakeholders, and history, keeping the account context up to date
- Translate client needs into clear, comprehensive, and contextualized briefs
- Partner with project management to align priorities, deadlines, and changes
- Safeguard contract scope and profitability
- Prepare and lead regular and performance review meetings with clients
- Record and follow up on decisions, open items, and commitments
- Monitor account health, satisfaction, retention, and cancellation risks
- Gather feedback and support recovery plans and renewals
- Identify opportunities to expand solutions, including upselling and cross-selling
Requirements:
- At least 3 years of experience in client services, preferably at a digital marketing agency
- Conceptual knowledge of paid media, SEO, content, social media, and CRM
- Experience preparing briefs and leading client meetings
- Excellent command of Portuguese, including writing and copyediting
- Strong verbal communication skills and confidence handling difficult conversations and negotiating priorities
- Understanding of scope, deadlines, and delivery capacity
- Ability to interpret marketing metrics and reports
- Experience working remotely
- Experience with Google Workspace and project management tools
- Experience in Customer Success or client portfolio management
- Understanding of marketing planning, objectives, KPIs, and targets
- Knowledge of RevOps and the integration of marketing, sales, and retention
- Certification in digital marketing or Customer Success
- Experience identifying upselling and cross-selling opportunities
- Experience using AI tools and automation
- Knowledge of RD Station Marketing, RD Station CRM, or another marketing automation and CRM platform
- A university degree is a plus
- 5–10 years of professional experience
Benefits:
- Additional income through a referral program
- Monthly bonus based on role
- Increasing annual bonus based on tenure, with the first payment after completing 2 years with the company
- Birthday day off, or a day of your choice
- Monthly home-office allowance
- Caju Card (VISA), with flexible meal and food benefits
- Caju Mais Wellhub for you and up to 3 family members
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