Client Solutions Manager – Major Accounts
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Job Description
Client Success Manager at Cox Automotive responsible for managing relationships with complex automotive dealer clients. Focus on client retention and revenue growth through effective strategies and consultation.
Responsibilities:
- Build and grow long-term, trusting relationships with a range of contacts both at assigned dealerships.
- Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C-Suite partners.
- Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization.
- Interpret Cox Automotive reporting and analytics to explain product performance, optimization issues, and best practices to the customer.
- Train customers to use core Cox Automotive Media and Software products (Autotrader and Kelley Blue Book).
- Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner.
Requirements:
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
- The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
- 2+ years working in an Autotrader Client Solutions Manager capacity preferred.
- Previous experience in the automotive industry strongly preferred.
- Previous experience in media, advertising (preferably digital); knowledge of competitive landscape, rates and selling points preferred.
- Previous experience using a Customer Relationship Management system preferred.
- Previous experience meeting face-to-face with customers preferred.
Benefits:
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
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