Client Solutions Specialist – Translation Projects
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Solutions Specialist managing translation projects for A.I.-powered translations at Alexa Translations. Ensuring client needs are met through strategic guidance and relationship building.
Responsibilities:
- Monitor incoming requests and pending quotes to ensure each step is completed within the time frames of our company policy.
- Receive and review inbound quote requests and contact clients to gain a better understanding of project scope and requirements.
- Fully responsible for the life of the “quote”.
- Work closely with Sales and Operations to ensure client needs are understood and met.
- Coordination with the Linguistic Operations team during the pre-sale stage to ensure optimum results throughout the project once approved.
- Follow up on quotes and client inquiries to demonstrate care, address objections proactively, and increase win rates.
- Resolve client concerns by providing appropriate solutions and alternatives within agreed timelines, ensuring proper closure and satisfaction.
- Identify product expansion, up-sell, and cross-sell opportunities within existing accounts and communicate them to the internal/external sales team (directors and managers).
- Keep track of quote metrics (response times, client satisfaction, etc.) through the use of Client Relationship Management (CRM) tools and other systems.
- Build and maintain relationships with clients by providing excellent customer service and support.
- Help develop proposals and respond to RFPs or RFQs.
- Attend industry events if required.
Requirements:
- Minimum of 2 years in Project Management, ideally within the translation or localization industry.
- Experience in translations, communications, or SaaS industries is a plus.
- Proven experience working with middle and senior management in client or partner relationships.
- Working knowledge and proficiency using a CRM software (Salesforce, Hubspot, etc.)
- Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
- Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
- Organized, analytical, and methodical with strong attention to detail.
- Process-driven to ensure that the sales cycle is optimized and client retention is maximized
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Advanced French proficiency is an asset.
Benefits:
- Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
- Your Birthday Off: We celebrate your special day!
- 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
- Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
- Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility in one of our offices located in Montreal and Toronto.
- Learning & Growth Opportunities: Training and resources tailored to your role and department.
- Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
- Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
- Employee Referral Program: Earn rewards for bringing amazing talent to our team.
Similar Jobs
Portuguese Consecutive Interpreter
Consecutive interpreter managing over-the-phone interpretations for multilingual clients worldwide. Maintaining HIPAA compliance and ensuring message accuracy across varied settings.
Arabic Consecutive Interpreter
Consecutive interpreter for Reviver facilitating communication between languages in various settings. Working remotely as an independent contractor with a focus on professionalism and confidentiality.
Technical Translator, Mandarin
Technical Translator specializing in Mandarin for Red Hat's Localization team in Australia. Responsible for software translations, reviews, and quality assurance while collaborating with experts.
Caption Translator – English to French
Part time Caption Translator translating captions/subtitles for Tongues Translation Services. Collaborating with other translators and managing translations as per project requirements.
Polish Business Simultaneous Interpreter
Experienced Polish simultaneous interpreter needed to support international delegations in formal settings. Responsibilities include providing accurate real-time interpretation and maintaining confidentiality.
Caption Translator – English to German
Caption Translator for Tongues Translation Services LLC, translating English to German captions and collaborating with the project team. Involves MTPE and cultural translation issue fixing.
Translator, English to Korean
Translator for translating a variety of text types including marketing materials and IT content. Work focuses on translating and transcreation as part of a dedicated translation team.
Translation and/or Interpretation Providers
Interpreters and translators needed for Global Fund for Women. Engage for various language service needs including interpretation, translation, and language consulting.
Arabic Consecutive Interpreter – Inexperienced
Arabic Consecutive Interpreter handling communication for diverse language speakers. Provide interpretation services across various over-the-phone situations with professionalism and sensitivity.
Copala Triqui Interpreter
Freelance interpreter connecting bilingual individuals with opportunities. Work independently as a 1099 contractor to provide language services.
French Translator
French Translator responsible for translating and adapting French communications for CASE's mission. Ensuring quality and consistency in French-language materials across Canada.
MAM Interpreter
Freelance Interpreter working with bilingual individuals to bridge communication gaps. Manage your schedule and assignments as an independent contractor with flexible hours.
Translation Document Specialist – Accessibility, Formatting
Document Specialist supporting accessibility and formatting for translated documents. Collaborating with Project Managers and linguists to ensure high-quality deliverables.
Interpreter – Cantonese
Interpreter facilitating effective communication for individuals with language barriers across various settings. Ensuring accurate interpretation while adhering to professional ethics and confidentiality standards.
Translator, Editor – French
Translator & Editor developing and adapting French educational content for K12 students at Nelson. Collaborating with teams to enhance engagement and adherence to curriculum standards.
Intérprete de Lengua de Signos Española – LSE
Intérprete de Lengua de Signos Española que facilitará comunicación en videollamadas entre clientes y técnicos en el sector tecnológico. Participación en formación y adaptaciones de terminología técnica.
Sinhala Freelance Telephone Interpreters
Freelance Telephone Interpreter facilitating confidential interpretation between English and Sinhala. Working remotely to assist various sectors in the UK while managing personal schedule.
Urdu Freelance Telephone Interpreters
Freelance Telephone Interpreter delivering high-quality interpretation services between Urdu and English. Supporting clients in various sectors while managing your own flexible schedule.
Freelance Telephone Interpreters, Soninke
Freelance Telephone Interpreter for LanguageLine Solutions providing remote interpretation between English and Soninke. Supporting clients in healthcare and public services while managing your own schedule.
Freelance Telephone Interpreter, Tagalog
Freelance Telephone Interpreter role requiring Tagalog fluency. Supporting clients in various sectors with accurate interpretation services remotely.