Client Success Specialist – LegalTech
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Job Description
Client Success Specialist at Codekeeper, a LegalTech company enhancing customer satisfaction through communications and legal support. Engaging in customer inquiries and legal document drafting responsibilities.
Responsibilities:
- Ensure customers attain desired outcomes using our product or service
- Act as a bridge between the company and its customers
- Conduct legal research and draft legal documents
- Provide support on legal matters to enhance service quality
- Handle customer service requests correctly and quickly
- Support customers with tech setup for source code management connections
- Work with leads to guide them about services via email and chat
- Draft reports based on customer information inspection
- Manage legal drafting and prepare required documents for client sharing
Requirements:
- Familiarity with LegalTech concepts
- Prior experience in customer success or similar role preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits:
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
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