Commercial Lines Account Manager
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Job Description
Commercial insurance account manager serving middle-market clients for Risk Services of Louisiana. Managing coverage, renewals, policy servicing, and client relationships.
Responsibilities:
- Manage and service a book of middle-market commercial insurance clients
- Partner with producers and account executives to support new business, renewals, and client retention efforts
- Respond to coverage questions and provide guidance on policy options and insurance solutions
- Process policy changes, endorsements, renewals, certificates of insurance, audits, and other service requests
- Review renewal terms and pricing, identify potential concerns, and explore alternative coverage options
- Build relationships with clients, carriers, and colleagues to deliver a seamless customer experience
- Identify opportunities to expand client coverage and support account rounding initiatives
- Maintain accurate client records and documentation within AMS360
- Participate in renewal strategy discussions and collaborate with internal teams to develop client solutions
- Support team development through knowledge sharing, mentoring, and collaboration
Requirements:
- 5+ years of commercial insurance agency experience in an Account Manager or Account Executive role
- Active Property & Casualty license
- Strong knowledge of commercial insurance coverages and policy servicing
- Excellent communication and relationship-building skills
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset and commitment to delivering outstanding client service
- Experience with AMS360 or similar agency management systems is a plus
- Industry designations such as CIC, CRM, or CPCU are valued but not required
- Must be located within Louisiana or Texas
Benefits:
- Paid License renewal and continuing education
- Medical, Dental, Vision
- FSA/HSA & Life Insurance
- 401(k) with company benefits
- Competitive PTO including vacation and sick time, and company holidays
- Wellness program and employee support resources
- Competitive compensation
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