Contact Center Intake Specialist
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Job Description
Remote Intake Specialist answering insurance inquiries for Wellcove’s contact center. Verifying benefits, checking claims status, and supporting Medicare Supplement and Life Policy customers.
Responsibilities:
- Provide customer service in a call center environment
- Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, agents, and others
- Provide information and assistance regarding Medicare Supplement and Life Policies
- Verify benefits and provide claims status information by accessing and updating software system data
- Research company records to answer insurance questions
- Perform routine transactions and retrieve results from an online terminal
- Maintain working knowledge of company products and services
- Comply with privacy, confidentiality, and private health information regulations
- Provide written and oral communication regarding inquiry status and resolution
- Initiate and complete Call Tracks, checklists, and clerical responsibilities
- Work various shifts as required
Requirements:
- High school diploma or general education degree (GED)
- Six months related call center experience and/or training
- Ability to pass background screening and drug tests pre and post hire, including THC
- Verification of high school, GED, or college diploma upon request
- Timely responses from three professional references
- Ability to type 30 wpm with 95% accuracy
- Ability to work various shifts as required
- Ability to work remotely and independently
- Dedicated remote work location free from background noises, interruptions, and desk clutter
- Ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication
- Accurately enter data in a Windows-based environment
- Intermediate computer skills
- Basic math, English spelling, and grammar skills
- Ability to read and comprehend simple instructions, correspondence, and memos
- Ability to write simple correspondence and present information effectively
- Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and interpret bar graphs
- Ability to apply common-sense understanding to detailed written or oral instructions and solve standardized problems
- Ability to sit for prolonged periods and use a computer and phone line
- Ability to read, hear, speak, use a keyboard, reason, and problem solve
- Ability to use office equipment such as computer terminals, telephones, and copiers
Benefits:
- Remote work arrangement
- Dedicated remote work location requirement
- Ongoing reliable internet connection and smart phone access for Multi Factor Authentication and communication
- Reasonable accommodations for individuals with disabilities
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