Corporate Systems Application Analyst
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Job Description
Corporate Systems Analyst supporting NAPA’s Conga CLM and Salesforce contract platforms. Configuring, troubleshooting, and improving enterprise contract lifecycle workflows.
Responsibilities:
- Provide ongoing administration, configuration, support, and maintenance of Conga CLM
- Support and continuously improve the end-to-end contract lifecycle, including contract creation, templates, clause management, workflows, approvals, negotiations, execution, and post-execution activities
- Partner with Legal, Managed Care, business and functional leaders to understand requirements and improve contract processes through technology
- Configure and maintain contract templates, clauses, approval workflows, business rules, user access, and related system components
- Partner with business stakeholders, BT teams, Conga and Salesforce resources, and external vendors to troubleshoot issues, improve efficiency, monitor performance, and recommend enhancements
- Translate business requirements into scalable, secure, compliant, maintainable system solutions
- Drive deployment of features, enhancements, and maintenance, including requirements gathering, configuration, testing, UAT, deployment, and post-production support
- Troubleshoot and resolve application, configuration, data, workflow, and integration issues across Conga CLM
- Support integrations and data flows between Conga CLM and other enterprise applications
- Maintain documentation of configurations, processes, integrations, capabilities, and support procedures
- Identify opportunities to automate manual processes, improve data quality, strengthen controls, and enhance user experience
- Contribute to initiatives involving Microsoft Dynamics, Workday, and other enterprise applications as business needs evolve
Requirements:
- Bachelor's degree or equivalent experience in business, information systems, computer science, or a related field
- Minimum of 2 years of experience supporting, administering, configuring, or implementing Conga Contract Lifecycle Management (CLM)
- Hands-on experience with Conga CLM deployed on the Salesforce platform
- Working knowledge of Salesforce administration and platform concepts, including objects, fields, relationships, permissions, workflows/automation, and reporting
- Experience configuring and supporting contract lifecycle processes, including templates, clauses, workflows, approvals, and contract data
- Experience gathering and translating business requirements into application configurations and technical solutions
- Experience with application testing, troubleshooting, issue resolution, and production support
- Strong analytical and problem-solving skills with the ability to troubleshoot issues across interconnected systems and business processes
- Strong communication and relationship management skills with the ability to work effectively with both technical and non-technical stakeholders
- Ability and willingness to learn and support additional enterprise applications and technologies as organizational needs evolve
- Experience with Agile methodologies
- Experience with additional Conga products and capabilities, such as Conga Composer, Conga Sign, Conga CPQ, or related solutions (preferred)
- Salesforce Administrator, Platform App Builder, or other Salesforce certification (preferred)
- Conga certification or formal Conga CLM training (preferred)
- Experience supporting or implementing integrations between Conga/Salesforce and other enterprise applications (preferred)
- Experience with Microsoft Dynamics 365, HubSpot, Phenom, 6Sense, or other enterprise platforms (preferred)
- Experience working within a Corporate Systems, Enterprise Applications, or Business Technology organization supporting multiple business functions (preferred)
- Understanding of contract lifecycle management processes, controls, and best practices (preferred)
- Prior experience working with a Conga or Salesforce implementation partner (preferred)
- IT experience in a healthcare environment (preferred)
Benefits:
- Paid Time Off
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- Disability insurance
- AD&D insurance
- Flexible Spending Accounts
- Health Savings Accounts
- 401(k)
- Leadership and professional development opportunities
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