Customer Advisor – Call Center Agent, Energy Provider
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Homeoffice-Kundenberater für Transcoms Energieversorger-Service. Bearbeitet Kundenfragen zu Belieferung, Rechnungen, Portalen und modernen Energiedienstleistungen.
Responsibilities:
- Serve as the direct point of contact for an energy provider, assisting customers with questions about energy-related topics
- Conduct daily phone calls and resolve customer inquiries related to their energy services and future energy solutions
- Act as the first point of contact for questions about supply, billing, or advance payments
- Support customers using the customer portal, including login issues and password resets
- Advise customers on energy services such as wallboxes (EV charging stations), photovoltaic systems, and e-mobility
- Guide customers through the website
- Use SAP IS-U and internal software to accurately process customer inquiries
Requirements:
- At least 1 year of experience in customer service (call center)
- At least 1 year of customer service experience in a project for an energy service provider
- Availability to start on August 24, 2026
- Flexibility to work within service hours, Monday to Friday, 07:30–18:00
- Excellent German language skills, spoken and written
- Confident communication style
- Friendly, empathetic telephone manner
Benefits:
- Permanent employment contract (open-ended)
- Hourly gross wage of €14
- Performance bonus of €1.50 per hour upon meeting project targets
- Full flexibility: work from home
- Personalized onboarding (3 to 5 days)
- Predictable service hours Monday to Friday between 07:30 and 18:00
- A small, close-knit team
Similar Jobs
Resolution Specialist, Contact Center
Walmart contact center specialist managing customer operations, staffing, escalations, and service metrics in Chennai. Improving processes and data-driven decision-making while supporting customers and associates.
Bilingual Call Center Salesperson, English-Spanish
Bilingual English-Spanish salesperson supporting lead follow-up and customer service for Mangone Law Firm, a U.S. immigration law firm. Building client relationships and helping prospective immigrants understand offered legal services.
Seasonal Call Center Representative
Seasonal remote call center representative supporting Qualfon, a global omnichannel customer experience provider. Handling member and provider inquiries, documenting interactions, and resolving service concerns via phone and CRM.
Bilingual Seasonal Call Center Representative
Bilingual seasonal call center representative answering member and provider inquiries for Qualfon’s omnichannel customer experience business. Documenting interactions, resolving concerns, and conducting follow-up calls remotely.
Contact Center Sales Agent
Remote sales agent converting inbound and outbound leads into bookings for TTC, a global travel-experience company. Managing Salesforce pipelines, consultative sales conversations, and guest relationships across B2B and B2C channels.
Asesor de Crosseling
Asesor remoto gestionando renovaciones y atención de clientes Claro Móvil para Partner Service. Empresa de telecomunicaciones inbound y outbound con capacitación remota pagada.
Teleoperador, C/S Experiencia
Teleoperador remoto vendiendo líneas nuevas, portabilidades y líneas adicionales de Entel para Netcall Perú. Atendiendo clientes, registrando ventas y cumpliendo objetivos comerciales desde casa.
Teleoperador C/S, Planilla Completa
Teleoperador remoto vendiendo líneas nuevas, portabilidades y adicionales de Entel para Netcall Perú. Atendiendo clientes, registrando ventas y cumpliendo objetivos comerciales desde casa.
Teleoperador C/S Experiencia, Planilla Completa
Teleoperador remoto vendiendo líneas nuevas, portabilidades y líneas adicionales de Entel para Netcall Perú. Atendiendo clientes, registrando ventas y cumpliendo objetivos comerciales.
Asesor de Ventas Call Center - Capacitación Remota y Pagada
Teleoperador remoto para NetCall, vendiendo líneas adicionales y renovaciones de equipos de Entel Perú. Gestionando clientes desde casa mediante call center y herramientas informáticas.
Veterinary Call Center Operator
Remote Call Center Operator supporting pet owners and hospital teams for Ethos Veterinary Health’s specialty and emergency veterinary network. Handling calls, appointments, emergencies, and website assistance.
Atención al Cliente – Call Center
Teleoperador remoto de NetCall Perú vendiendo servicios prepago Movistar a clientes mexicanos. Realizando llamadas, cerrando ventas y cumpliendo metas comerciales y de calidad.
Asesor call center - con o sin experiencia, descansos fijos
Teleoperador remoto vendiendo portabilidad móvil para Entel, empresa peruana de telecomunicaciones. Captando clientes de otros operadores mediante llamadas outbound y ofreciendo beneficios del servicio.
Agente de Call Center – Mejora de Plan Claro
Agente remoto de call center para Partner Service, mejorando planes y equipos móviles de Claro Perú. Gestionando ventas inbound y outbound con comisiones ilimitadas.
Call Center Representative
Call Center Representative supporting TechOp Solutions’ client operations remotely from Pompano Beach. Handling calls, government reports, database research, and sensitive information with accuracy and compliance.
Call Center Representative
Call Center Representative handling calls, reports, research, and sensitive information for TechOp Solutions’ government operations. Remote role restricted to candidates residing in Tucson, Arizona, or nearby cities.
Call Center Counselor
Call Center Counselor coordinating behavioral health assessments, referrals, and residential admissions for Baltimore Crisis Response, Inc. Supporting callers’ recovery journeys through person-centered, evidence-based care coordination.
Agente de Call Center – Incentivos
Asesor de ventas remoto para NetCall Perú, promoviendo servicios Movistar prepago al público mexicano. Realizando llamadas, cerrando ventas y cumpliendo metas comerciales de calidad y productividad.
Asesor Call Center Ventas
Teleoperador remoto de Netcall Perú, empresa de telecomunicaciones, vendiendo portabilidad de chips prepago Movistar. Contactando clientes de otras operadoras y gestionando conversiones para público mexicano.
Behavioral Health Contact Center Supervisor
Behavioral health contact center supervisor supporting Leidos’ Military OneSource counseling program. Overseeing practitioners, escalations, quality standards, referrals, and 24/7 support operations.