Customer Experience Manager
Employment Information
Job Description
Customer Experience Manager driving all aspects of the post-sales journey for Enterprise Accounts at Rubrik. Focusing on maximizing ROI and customer engagement through advocacy and support.
Responsibilities:
- The Customer Experience Manager is a key role within the Customer Success organization, the successful candidate will drive all aspects of the post-sales Journey for a select group of Enterprise Accounts at Rubrik.
- He/She works as the driver, customer advocate, and primary point of contact between Rubrik and the select clients, managing their life-cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives.
- CEMs drive product enhancements and manage escalations while leveraging cross-functional relationships, to maintain and enhance customer confidence in Rubrik as the leader in cloud data management.
Requirements:
- Bachelors degree in a computer-related discipline is preferred
- 8+ years of experience in a customer experience and/or account management role in a technology-based company
Benefits:
- The role is eligible for bonus potential, equity and benefits.
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