Customer Onboarding Specialist
Employment Information
Job Description
Customer Onboarding Specialist ensuring seamless onboarding experience and comprehensive training for new Vyne Dental customers. Advocate for customer satisfaction and engagement throughout the onboarding journey.
Responsibilities:
- Oversee the customer’s onboarding journey from sales handoff to successful implementation.
- Ensure a smooth and timely transition from the Sales Team, establishing a clear vision for success.
- Act as an accountability partner, guiding customers to adopt our solutions effectively.
- Facilitate a successful transition to the Customer Success Team, verifying that customer goals and outcomes have been met.
- Conduct customized training sessions that address the unique needs of each customer.
- Clearly communicate the features, benefits, and best practices for using Vyne Dental products.
- Create engaging learning environments that instill excitement and confidence in customers.
- Maintain regular check-ins with customers to track progress and address any concerns.
- Serve as the primary point of contact for escalations, resolving issues independently whenever possible.
- Collaborate with cross-functional teams to swiftly remove roadblocks and ensure customer satisfaction.
- Continuously enhance your knowledge of Vyne Dental products, industry trends, and best practices.
- Identify and leverage expansion opportunities during onboarding and training.
- Collect and relay customer feedback to relevant teams to improve products, services, and overall customer experience.
- Contribute to developing and refining onboarding and training processes to enhance efficiency and customer outcomes.
Requirements:
- High School or equivalent experience
- A minimum of 3+ years of relevant experience SaaS customer support and/or dental office experience is desired
- Ability to communicate confidently and assertively
- Comfortable learning new technologies and software systems
- Communication: Assertive and clear verbal and written communication skills to effectively engage with customers.
- Systems & Domain Knowledge: Proficiency in using systems to manage customer onboarding and training processes efficiently.
- Product Expertise: In-depth understanding of Vyne Dental products and their benefits, with the ability to confidently convey their value.
- Organization: Exceptional organizational skills to manage multiple customers and maintain a structured calendar and task list.
- Customer Focus: Strong ability to address customer concerns and objections while fostering positive relationships.
- Team Collaboration: A team-first mindset with a commitment to collective success and a willingness to work collaboratively across departments.
Benefits:
- Professional development opportunities
- Flexible work arrangements
- Health insurance
- Paid time off
Related Jobs
High Volume Recruiter, Onboarding Specialist
InspiraFarms Cooling
High Volume Recruiter responsible for full-cycle recruitment at Inspira Education. Engaging top talent and managing the onboarding process in a dynamic edtech environment.
Strategic Consultant – Customer Onboarding, Strategic Projects
Airship
Strategic Consultant driving customer success at Airship via high-impact onboarding projects and strategic initiatives. Ensuring clear planning and execution to accelerate mobile-first customer engagement strategies.
HR Onboarding Specialist
Quartermaster AI
HR Onboarding Specialist ensuring a seamless candidate experience using Ashby ATS. Partnering with recruiters and improving recruiting workflows effectively from scheduling to offer preparation.
People Systems – Onboarding Specialist
Pindrop
HR specialist overseeing HR systems and improving onboarding processes for Pindrop. Collaborating with teams to ensure compliance and streamline People Operations functions.
Onboarding Manager
Enumerate
Onboarding Manager ensuring clients are onboarded to the Enumerate platform. Guiding clients through activation, implementation, and adoption of software products while managing expectations.
Customer Onboarding Specialist
Vyne Dental®
Customer Onboarding Specialist overseeing onboarding journey for Vyne Dental customers. Delivering personalized training and maximizing business outcomes for new clients.
Onboarding Specialist
Revvim
Onboarding Specialist specializing in managing Google Ads accounts for Revvim. Collaborating with teams to enhance onboarding processes and ensure customer satisfaction.
Project Lead, Client Onboarding
Medsuite Inc
Project Lead managing onboarding of healthcare clients into coding and billing services with oversight of project timelines and team coordination. Ensuring operational improvements and successful transitions post go-live.
Onboarding Specialist
Charter Impact
Onboarding Specialist ensuring a smooth transition for charter school clients through implementation of various systems. Act as a project manager and trusted advisor from day one for long-term client success.
Customer Onboarding Senior Specialist
Paramount Commerce
Customer Onboarding Senior Specialist ensuring a smooth onboarding experience for new clients at Paramount Commerce. Guiding them through the onboarding lifecycle from sign-up to successful transactions.
Client Onboarding Specialist – Full-time Contract
Shakepay
Responsible for validating new client profiles and ensuring compliance in financial services at Shakepay. Collaborate with teams to improve integration processes.
Onboarding Specialist
Granum
Onboarding Specialist at Granum transforming new clients into confident, empowered users through effective onboarding and training. Play a pivotal role in shaping client experience and satisfaction.
Onboarding Manager
RebelMouse
Onboarding Manager overseeing the client onboarding process for RebelMouse. Managing client relationships and coordinating training for successful product adoption and retention.
Licensing Appointment Onboarding Specialist
USAble Life
Onboarding Specialist responsible for producer records and compliance at USAble Life. Ensuring proper onboarding and adherence to regulatory requirements for producers and agencies.
Onboarding Manager
VelocityEHS
Customer Onboarding Manager at VelocityEHS guiding clients through software onboarding. Focused on maximizing customer engagement and ensuring a seamless onboarding experience.
Onboarding Specialist
MyOme
Onboarding Specialist activating new clients for MyOme, a precision medicine leader. Collaborating with Sales and Customer Success to drive early adoption and ensure seamless onboarding.
Client Onboarding Liaison
Flex Dental Solutions
Client Onboarding Liaison facilitating software adoption and training for dental practices at Flex Dental. Engage with clients through virtual training and support for implementation tasks and workflow optimization.
Implementation & Onboarding Manager
Synctera
Implementation & Onboarding Manager facilitating seamless onboarding for FinTech and Bank partners. Collaborating across teams to ensure successful project outcomes and client satisfaction.
Implementation Analyst – Customer Onboarding
VExpenses
Analista de Implantação managing B2B client onboarding for a leading fintech platform. Ensuring clients have a positive onboarding experience in a remote work environment.
Customer Onboarding Manager
Transmit Security
Customer Onboarding Manager for Transmit Security, developing customer onboarding frameworks and coordinating with internal teams. Focusing on a successful deployment and customer readiness with the onboarding process.