Customer Success Manager III
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager guiding K–12 school and district accounts through Renaissance’s education technology onboarding, adoption, and renewal. Driving retention, expansion, and successful student learning outcomes.
Responsibilities:
- Manage assigned portfolio customers with significant independence and develop strategic customer relationships across territories
- Execute impactful strategies to drive strong business results
- Ensure customers are continuously delighted throughout their journey with Renaissance
- Partner with Sales on account growth strategies and expansion opportunities
- Identify, document, and escalate risks; report risks accurately and timely
- Identify upselling and cross-selling opportunities and work with Sales to close them
- Lead complex customer success initiatives and serve as escalation point for sophisticated customer challenges
- Assist with product order queries and work with Logistics to resolve related issues
- Ensure customers understand product benefits and features
- Drive product and deployed hardware engagement and adoption
- Gather customer feedback for Product Development
- Monitor dissatisfaction and churn risks and take retention measures
- Guide new customers through onboarding
- Drive personalized customer engagement strategies
- Mentor internal teams and serve as a subject matter expert for customer success strategies and product support
- Develop product and industry knowledge; contribute to thought-leadership initiatives and customer and industry events
Requirements:
- 3-5 years experience in Customer Success required
- Strong understanding of the K12 education competitive landscape
- Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
- Excellent CS strategy acumen with good business development and negotiating skills
- Strong interpersonal, written, presentation and oral communication skills
- Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers
- Applicants must be authorized to work for any employer in the United States
- Experience within a SaaS education company (bonus points)
Benefits:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
- Additional bonus for hitting CSM targets applies
Similar Jobs
Senior CRM Manager
Senior CRM Manager optimizing HubSpot adoption, automation, and reporting for SOFTSWISS’s iGaming business. Improving cross-functional efficiency and data-driven growth across delivery, sales, marketing, and operations.
Senior Manager, Success Architects
Senior manager leading GitLab’s Asia Pacific Customer Success Architects and Managers. Driving customer adoption, measurable outcomes, and trusted partnerships for GitLab’s DevSecOps platform.
Client Success Lead
Client Success Lead managing dental billing, claims, denials, and AR for Wisdom’s remote U.S. dental-practice clients. Partnering with technology teams to improve revenue-cycle operations.
Customer Success Manager
Customer Success Manager helping US businesses optimize purchasing and payments with Order.co’s B2B SaaS platform. Owning retention, expansion, adoption, and strategic customer relationships.
Inside Sales Customer Success Manager – Northwest
Inside Sales Customer Success Manager selling laboratory service contracts and renewals for Thermo Fisher Scientific. Supporting customers across the Northwest while pursuing service-product revenue goals.
Working Student – Customer Success, Support & Growth
Werkstudent:in unterstützt CALIMAs B2B-SaaS-Plattform für Arbeitssicherheit im Kundensupport. Betreuung von Bestandskunden, Erkennung von Wachstumspotenzialen und Verbesserung skalierbarer Customer-Success-Prozesse.
Customer Success Manager
Customer Success Manager owning SurfOS client implementations for aviation operators, brokers, owners, and OEMs. Translating workflows into configurations, migrations, training, and adoption.
Ejecutivo de Cuentas – Customer Success
Ejecutivo de Cuentas gestionando onboarding, adopción y expansión de clientes B2B para OZmap, plataforma de mapeo y gestión de redes de fibra óptica. Cartera latinoamericana y trabajo remoto.
Mid-Enterprise Customer Success Manager
Customer Success Manager growing mid-enterprise accounts for Doppel’s AI-native social engineering defense platform. Driving adoption, retention, renewals, and expansion.
Customer Success Manager
Customer Success Manager helping global enterprises adopt Conga’s commercial operations software. Driving adoption, value realization, expansion, risk mitigation, and successful renewals across EMEA.
Sales Operations CRM Specialist
Salesforce CRM specialist improving data integrity, automation, and sales processes for First Legal’s litigation support services. Training representatives and tracking CRM and productivity metrics.
Senior Cloud Partner Success Manager
Senior Cloud Partner Success Manager driving partner revenue and adoption of Acronis Cyber Protect Cloud. Managing channel relationships, onboarding, enablement, retention, and cloud-service growth in Malaysia.
Customer Success Specialist – Contract
Customer Success Specialist supporting family-run businesses using Ambrook's accounting, banking, and spending tools. Guiding onboarding, troubleshooting, and financial understanding through chat and calls.
Customer Success Associate
Customer Success Associate managing client satisfaction, service delivery, and escalations for ePlus, a technology solutions provider. Driving retention, onboarding, reviews, and upsell coordination.
Customer Success Manager, Medical Affairs
Customer Success Manager guiding medical affairs customers through MediSpend SaaS launches, adoption, renewals, and expansion. Building relationships, training teams, and translating customer needs into product solutions.
Customer Success Manager – Product
Customer Success & Product Manager helping customers maximize a SaaS platform. Building AI workflows, configuring integrations, and translating customer needs into product improvements.
Manufacturing Partner Success Manager
Manufacturing Partner Success Manager resolving production issues and partner requests. Supporting Xometry’s digital manufacturing marketplace through queue management, cross-functional operations, and quality coordination.
Manufacturing Partner Success Manager
Partner Success Manager resolving production blockers and coordinating manufacturing partners. Supporting Xometry’s digital marketplace through queue management, dispute resolution, and cross-functional operations.
Customer Success Manager
Customer Success Manager supporting Trackman’s golf driving range and indoor golf customers. Training venue staff, launching facilities, and building operator communities across Southwest Europe.
Customer Success Manager
Customer Success Manager driving customer outcomes, retention, and expansion for PowerSchool’s cloud-based K-12 education software. Using customer insights, health forecasting, adoption programs, and cross-functional advocacy.