Customer Success Manager – Retention, UX Strategy
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager focused on churn reduction and UX strategy at LegalMatch Philippines. Collaborating with teams to enhance customer retention and product usability.
Responsibilities:
- Develop and implement churn reduction strategies based on customer data and behavioral insights
- Identify, track, and report key customer metrics across cross-functional projects
- Improve UX and UI flows to reduce friction and increase retention
- Design and optimize customer journey touchpoints for B2B and B2C users
- Collaborate with Product, Engineering, Sales, and Marketing to align retention strategies
- Propose and run testable experiments to improve usability and engagement
- Strengthen customer support infrastructure through automation and process improvement
- Translate customer feedback into actionable product and process enhancements
- Ensure timely delivery of retention initiatives with measurable outcomes
- Continuously analyze trends and recommend improvements to processes and systems
Requirements:
- 2–5 years of experience in Customer Success, UX, Product, or related roles
- At least 1 year of formal leadership experience preferred
- Strong understanding of SaaS products and customer lifecycle management
- Experience with user journey mapping and usability fundamentals
- Proven ability to improve navigation flow and customer retention
- Experience building scalable customer support processes and automation
- Strong analytical, critical thinking, and problem-solving skills
- High emotional intelligence and excellent communication skills
Similar Jobs
Senior Product Designer
Senior Product Designer collaborating with stakeholders and development teams to shape unique product experiences at Fluxon. Promoting a culture of empathy and staying current with design trends.
Product Designer
Product Designer responsible for complex workflows and user research for denial prevention platform. Collaborating with Product and Engineering teams to enhance user experience and operational efficiency.
Senior Product Designer
Senior Product Designer focusing on user experience for Addi's financial platform. Driving design and execution for lending product while mentoring a design team.
Senior Product Designer
Senior Product Designer creating intuitive user experiences for GoodParty.org’s AI civic tech platform. Collaborating with teams to solve complex design problems and refine product features.
Furniture & Product Design Drafter
Furniture & Product Design Drafter creating technical drawings and 3D models for furniture. Collaborating remotely with the Australian product development team to ensure design quality and manufacturability.
Senior Product Designer
Senior Product Designer joining Bitovi to create needs-driven designs for enterprise clients. Collaborating directly with clients and teams, enhancing design processes and delivering effective solutions.
Senior UI Designer
Senior UI Designer joining True Anomaly's creative team to define visual direction and create impactful design systems. Focusing on innovative technology for the space security industry.
Principal UX/UI Product Designer
Principal UX/UI Product Designer shaping future enterprise software solutions at Citrix through user-centered design and collaboration with global teams.
UX/UI Designer – Contractor
UX/UI Designer at ubbu creating educational coding platforms for children through game-based lessons. Work fully remote while translating user problems into clean designs for students aged 6-12.
Product Designer
Product Designer at Epic Kids Inc. designing intuitive digital reading experiences for kids, families, and educators. Collaborating with cross-functional teams to deliver user-centric product improvements.
Product Designer, Pleno – Retaguarda, Estoque
Product Designer responsible for creating solutions for restaurants in Brazil. Collaborating with teams to design user-friendly experiences.
Director of UX/UI Software
Director of UX/UI Software overseeing complex system development at Abbott. Leading teams to ensure compliance and quality in user experience across all platforms.
Staff Product Designer – Consumer
Staff Product Designer shaping the future of Kraken in the crypto space. Leading design direction and influencing product strategy at a fully remote company.
Staff Product Designer – Consumer
Staff Product Designer shaping design strategy for Kraken's flagship crypto app. Leading complex design projects and influencing product direction with a focus on user experience.
UX/UI Designer – AI Application
UX/UI Designer for developing AI-native products. Responsible for user research, design systems, and collaboration with product managers and engineers.
Senior UX Designer
Senior UX Designer leading user experience strategy for a major BNPL fintech brand. Designing intuitive user experiences and collaborating with cross-functional teams to deliver seamless product interactions.
Product Designer
First full-time Product Designer at Supercast designing platform experiences for creators and subscribers. Collaborate with Product and Engineering teams to build intuitive tools for sustainable creator businesses.
Senior Product Designer – Part time
Product Designer focused on visual and product thinking at a global insights firm. Collaborating across teams to deliver top-tier web application experiences.
Senior Product Designer
Senior Product Designer crafting intuitive user experiences on Yendo's growth team. Collaborate with cross-functional teams to shape product development with a focus on AI enhancement.
UI/UX Designer
UI/UX Designer crafting attractive and functional interfaces for Umpisa Inc., a tech services company. Responsible for understanding user needs and collaborating on digital product designs.