Customer Support, Online Business Support – Yoga Studio, Online Course
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Job Description
Virtual Assistant supporting a well-established yoga studio and online initiatives. Responsibilities include customer service, marketing coordination, and course support.
Responsibilities:
- Respond to customer inquiries via email and text messages in a friendly, professional tone
- Manage the studio phone/text line and ensure timely responses
- Organize customer inquiries, tag/label messages, and escalate issues when needed
- Help create and maintain FAQ-style response templates for common questions
- Assist with setting up automated/AI-assisted text replies (with a “Would you like further assistance?” prompt), while ensuring customers can still reach a real person when needed
- Assist with organizing and coordinating marketing campaigns and seasonal offers
- Help schedule/promote studio events throughout the year
- Track and organize campaign assets (copy, images, event details)
- Support consistent execution and follow-through on promotions and announcements
- Support the launch of an online yoga course / teacher-training program hosted on Hotmart
- Upload and organize course content (approx. 60+ videos and supporting documents)
- Format and “clean up” documents (make them professional, branded, and easy to follow)
- Ensure lessons/modules are structured correctly, clearly labeled, and published properly
- Support the creation of an online merchandise store by acting as a bridge between the owner and the marketing/website team
- Gather and organize product details, photos, and descriptions for upload
- Coordinate with the marketing team to ensure the merchandise page has complete, accurate information
Requirements:
- Excellent English communication skills (clear, fluent, easy to understand)
- Warm, friendly, and personable customer service approach
- Highly responsive and dependable (timely replies are critical)
- Strong organizational skills and attention to detail
- Comfortable coordinating multiple projects at once
- Able to work Hawaii Time coverage consistently
- Tech-savvy and able to learn workflows/tools quickly
- Interest in wellness/yoga (hot yoga familiarity is a plus)
- Experience in customer support for service-based businesses
- Experience with online course platforms (Hotmart preferred)
- Experience coordinating marketing campaigns or digital promotions
- Experience building templates/automations for customer messaging
- Preference for candidates who are 30+ (maturity/responsibility strongly valued)
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $300 tenure bonus every 6 months
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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