Customer Support, Online Business Support – Yoga Studio, Online Course

Posted 16ds ago

Employment Information

Education
Salary
Experience
Job Type

Report this job

Job expired or something wrong with this job?

Job Description

Virtual Assistant supporting a well-established yoga studio and online initiatives. Responsibilities include customer service, marketing coordination, and course support.

Responsibilities:

  • Respond to customer inquiries via email and text messages in a friendly, professional tone
  • Manage the studio phone/text line and ensure timely responses
  • Organize customer inquiries, tag/label messages, and escalate issues when needed
  • Help create and maintain FAQ-style response templates for common questions
  • Assist with setting up automated/AI-assisted text replies (with a “Would you like further assistance?” prompt), while ensuring customers can still reach a real person when needed
  • Assist with organizing and coordinating marketing campaigns and seasonal offers
  • Help schedule/promote studio events throughout the year
  • Track and organize campaign assets (copy, images, event details)
  • Support consistent execution and follow-through on promotions and announcements
  • Support the launch of an online yoga course / teacher-training program hosted on Hotmart
  • Upload and organize course content (approx. 60+ videos and supporting documents)
  • Format and “clean up” documents (make them professional, branded, and easy to follow)
  • Ensure lessons/modules are structured correctly, clearly labeled, and published properly
  • Support the creation of an online merchandise store by acting as a bridge between the owner and the marketing/website team
  • Gather and organize product details, photos, and descriptions for upload
  • Coordinate with the marketing team to ensure the merchandise page has complete, accurate information

Requirements:

  • Excellent English communication skills (clear, fluent, easy to understand)
  • Warm, friendly, and personable customer service approach
  • Highly responsive and dependable (timely replies are critical)
  • Strong organizational skills and attention to detail
  • Comfortable coordinating multiple projects at once
  • Able to work Hawaii Time coverage consistently
  • Tech-savvy and able to learn workflows/tools quickly
  • Interest in wellness/yoga (hot yoga familiarity is a plus)
  • Experience in customer support for service-based businesses
  • Experience with online course platforms (Hotmart preferred)
  • Experience coordinating marketing campaigns or digital promotions
  • Experience building templates/automations for customer messaging
  • Preference for candidates who are 30+ (maturity/responsibility strongly valued)

Benefits:

  • 100% REMOTE
  • $50 birthday bonus
  • $200 testimonial bonus
  • $300 tenure bonus every 6 months
  • $500 entry monthly raffle
  • NO TRACKER. NO PROBLEM

Assist World

Helping businesses save on labor costs by hiring top talent overseas

RecruitmentB2B
View all jobs at Assist World

Report this job

Job expired or something wrong with this job?