Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist resolving complex UK customer issues via email, chat, and phone. Improving support operations remotely from South Africa for a UK employer.
Responsibilities:
- Resolve customer queries across email, chat and phone
- Investigate and escalate complex or technical issues
- Document solutions in the help desk and knowledge base
- Identify recurring issues and suggest improvements
- Meet response-time and satisfaction targets
- Own and resolve UK customer issues end to end
- Work UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
- Use modern, cloud-based tools while working from home
- Collaborate with a friendly UK team
Requirements:
- Experience in customer support or a service desk role
- Experience with a help desk tool such as Zendesk or Freshdesk
- Excellent written English
- Calm, empathetic manner
- Strong problem-solving and ticket prioritisation skills
- Reliable computer, headset and stable fibre connection
- Experience supporting UK or international customers (nice to have)
- Familiarity with SaaS or e-commerce products (nice to have)
- Experience writing help centre articles (nice to have)
Benefits:
- Full-time, 100% remote role
- Clear onboarding and support
- Stable remote career with a UK employer
- Work from home using existing equipment
- Recruitment team support from application through first day
- Open communication throughout the hiring process
Similar Jobs
Customer Service Representative
Customer Service Representative supporting TechOp Solutions’ government client through call handling, research, escalation, and accurate government-system reporting.
Atención al Cliente – Part Time, Turno Mañana
Asesor remoto de atención al cliente para GEA, empresa de servicios asistenciales. Recepción de llamadas, resolución de consultas y ofrecimiento de mejoras de planes.
Product Support Representative
Product Support Representative supporting construction businesses using GCPay’s invoicing and compliance platform. Troubleshooting customer issues across phone, email, and live chat.
Healthcare Customer Service Representative
Remote patient experience specialist handling copay, claims, and pharmacy inquiries. Supporting patients, providers, and pharmacies for TEKsystems’ healthcare services.
Customer Support Specialist – Shop Boss
Technical Support Representative supporting Vehlo’s auto repair shop software customers. Troubleshooting application, configuration, and workflow issues across phone, email, chat, and screen sharing.
Customer Support Specialist, Tire Guru
Customer Support Specialist supporting auto repair shops using Vehlo’s Tire Guru software. Providing client training, troubleshooting, and relationship management.
Customer Support Lead
Customer Support Lead scaling support operations for Localpayment’s cross-border fintech platform. Leading teams, SLAs, incident resolution and strategic enterprise merchant engagement.
Customer Support Representative
Virtual Customer Support Representative answering customer questions through email, phone, video, and web platforms. Providing guidance, researching solutions, and tracking follow-ups.
Customer Support Representative
Virtual Customer Support Representative answering customer questions and resolving routine concerns through email, phone, video, and web platforms. Maintaining notes and follow-ups.
Customer Experience Manager
Customer Experience Manager leading Primal Harvest’s DTC wellness eCommerce support across U.S. and EU channels. Managing teams, BPO vendors, AI tools, QA, and retention-focused CX operations.
Customer Service Consultant
Customer Service Consultant supporting 100,000+ AccessPay salary packaging customers for Satellite Office. Resolving enquiries via phone and email while managing CRM records and service KPIs.
Partner Support Specialist
Partner Support Specialist onboarding and supporting South African SaaS clients. Troubleshooting platform issues, managing client relationships, and driving renewals with internal teams.
Partner Support Specialist
Partner Support Specialist onboarding and supporting SaaS clients through troubleshooting, training, and issue resolution. Collaborating with Sales, Operations, Product, and Engineering teams.
Partner Support Specialist
Partner Support Specialist onboarding, training, and troubleshooting SaaS clients remotely in South Africa. Managing client issues, adoption, renewals, and cross-functional resolution.
Partner Support Specialist
Partner Support Specialist onboarding and supporting SaaS clients remotely in South Africa. Troubleshooting platform issues, coordinating resolutions, and identifying renewal and expansion opportunities.
Partner Support Specialist
Partner Support Specialist supporting South African SaaS clients through onboarding, troubleshooting, and issue resolution. Managing client success, feedback, renewals, and expansion opportunities remotely.
Partner Support Specialist
Partner Support Specialist onboarding, training, and troubleshooting SaaS clients remotely from South Africa. Managing client issues, adoption, renewals, and cross-functional resolution.
Partner Support Specialist
Partner Support Specialist onboarding and supporting South African SaaS clients remotely. Troubleshooting platform issues, managing escalations, and identifying renewal and expansion opportunities.
Customer Relationship Specialist I – Customer Service, Mobile Phone Insurance
Customer service specialist for Atento, a BPO and business-transformation company. Handling inbound support for mobile-insurance customers through phone and service systems.
Customer Support Adviser, Norwegian Speaking
Customer Support Adviser assisting Norwegian-speaking customers for Ventures Lab’s online services. Handling multilingual support, payments, KYC, escalations, and player engagement.