Customer Support Specialist, Tire Guru
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Job Description
Customer Support Specialist supporting auto repair shops using Vehlo’s Tire Guru software. Providing client training, troubleshooting, and relationship management.
Responsibilities:
- Provide clients with the best possible experience with Tire Guru
- Learn Tire Guru and educate clients on general business management software support
- Provide professional and knowledgeable support for Tire Guru products
- Develop a good understanding of the tire and automotive industry
- Develop customer relationships
- Provide software support and training while managing multiple priorities
Requirements:
- 0–2 years of previous customer support experience
- Teamwork and communication skills
- Desire to learn, willingness to take initiative and adapt
- Knowledge of web-based software programs
- Ability to prioritize tasks and tactfully negotiate priorities with end users
- Ability to demonstrate and maintain evidence of technical knowledge
- Ability to manage multiple projects
- Ability to collaborate in a team-oriented environment and work independently
Benefits:
- Comprehensive benefits package
- Opportunity for impact, growth, recognition, and rewards
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