Customer Experience Professional
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Job Description
Remote customer service contractor connecting Houston professionals with RSC Virtual Staffing client programs. Handling calls, transactions, reservations, roadside assistance, and customer care from home.
Responsibilities:
- Explore available client programs matching skills, schedule, location, equipment, and eligibility
- Answer inbound customer calls
- Assist with questions and account needs
- Process service requests and transactions
- Coordinate roadside or similar assistance
- Provide travel, reservation, or scheduling support
- Document customer interactions accurately
- Navigate multiple systems while assisting customers
- Provide professional, solution-focused service
- Complete applicable registration, certification, and onboarding requirements
- Provide services from a professional home-office environment
Requirements:
- High school diploma or GED
- Strong verbal and written communication skills
- Basic typing and computer proficiency
- Ability to navigate multiple applications
- Dependable and professional work habits
- Ability to work independently
- Quiet, distraction-free home workspace
- Reliable high-speed internet
- Compatible Windows 11 computer and additional equipment may be required before servicing
- Technical requirements vary by client program
- Subject to state eligibility, client-program availability, equipment requirements, applicable background screening, certification requirements, and individual qualifications
- 1099 independent-contractor arrangement, not traditional employment
Benefits:
- Remote from day one
- No traditional commute
- Greater scheduling control
- Extended servicing hours may allow contractors to select among available intervals
- Access to different client programs based on experience, schedule, location, equipment, and eligibility
- Competitive contract rates
- Certain programs may offer additional earning potential
- Guidance and resources for applicable registration, certification, and onboarding requirements
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