Dealer Relations Manager
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Job Description
Dealer Relations Manager driving CRM product adoption and retention for automotive dealerships. Coaching dealers, managing implementations, and supporting accounts across the Boston region.
Responsibilities:
- Build high-level relationships throughout the dealership
- Understand dealer partners’ goals, pain points, markets, competitors and automotive business trends
- Provide customer service through coaching, training and consultation
- Leverage software platform and service knowledge to implement processes and support appropriate dealership usage
- Manage day-to-day dealer relationships and champion product adoption and ongoing use
- Execute launch planning and manage product implementation
- Deliver initial and ongoing dealer training, including regular monthly performance visits
- Serve as the first point of contact for dealership issues and follow up on escalated issues
- Bring product best practices into client organizations and support the company value proposition
- Communicate and implement product changes, new features and releases in accounts
- Cover a geographical area as part of a larger team reporting to a Director of Dealer Relations
- Retain 20+ accounts
Requirements:
- Bachelor’s degree in Business, Management, Marketing or a related field
- 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
- Significant experience working with CRM tools and ease with technology
- Ability to travel as needed within the defined territory
- Ability to think quickly and handle ambiguity
- Strong oral and written communication skills
- Business and financial acumen
- Ability to establish rapport and develop meaningful client relationships
- Effective negotiation skills
- Ability to solicit feedback, ask clarifying questions and resolve issues non-confrontationally
- Ability to work independently and as part of a larger team
- Ability to schedule and prioritize work
- Ability to assess performance and adapt work to achieve better results
- Ability to travel 25% within the region and nationally as needed
- Valid unrestricted driver license required
Benefits:
- Variable compensation
- Annual incentive plan
- Additional Mobility Global benefits
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