Dealer Relations Manager
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Job Description
Dealer Relations Manager helping automotive dealerships adopt automotiveMastermind’s predictive sales and marketing platform. Managing dealer relationships, product implementation, training, and retention across the Philadelphia region.
Responsibilities:
- Build high-level relationships throughout the entire dealership
- Understand dealer partners' goals, pain points, markets, competitors and automotive business trends
- Provide customer service through coaching, training and consultation
- Travel as needed within the defined territory
- Strategically implement software platform processes with executive management, floor management and dealership departments
- Manage day-to-day dealer relationships and champion product adoption and ongoing use
- Execute launch planning and manage product implementation
- Deliver initial and ongoing dealer training through regular monthly performance visits
- Serve as first point of contact for dealership issues and follow up on escalated issues
- Bring product best practices into client organizations and support teammates on the regional team
- Communicate and implement product changes, new features and releases
- Cover a geographical area as part of a larger team reporting to a Director of Dealer Relations
- Retain 20+ accounts
Requirements:
- Bachelor's degree in Business, Management, Marketing or a related field
- 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
- Significant experience working with CRM tools and ease with technology
- Strong oral and written communication skills
- Business and financial acumen
- Ability to establish rapport and develop meaningful client relationships
- Effective negotiation skills
- Ability to solicit feedback, ask clarifying questions and resolve issues non-confrontationally
- Ability to work independently and as part of a larger team
- Ability to schedule and prioritize work
- This role requires 80%-100% travel within the region and nationally as needed
- Candidates local to the Philadelphia Market
Benefits:
- Annual incentive plan
- Mobility Global benefits
- Equal employment opportunity
- Reasonable accommodations for qualified individuals with disabilities
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