Director of Product Program Management
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Job Description
Director orchestrating product operations, portfolio planning, and launches for Mitratech’s legal, risk, compliance, and HR software. Building scalable operating rhythms across Product, Marketing, Sales, Engineering, and Customer Success.
Responsibilities:
- Operationalize the Product Operating Charter across all product lines, including cadences, decision rights, backlog and roadmap reviews, quarterly planning, reporting, calendars, artifacts, and meeting hygiene
- Design and orchestrate Product’s role in end-to-end launch and release management connecting Product, Product Marketing, Sales, Customer Success, Enablement, Support, and other teams
- Maintain a shared release calendar, launch tiers, readiness requirements, launch gates, cross-functional checklists, and a single source of truth for shipping, timing, and accountability
- Own the handoff from feature completion to market readiness and field enablement
- Establish product usage and telemetry rollups, roadmap and delivery dashboards, Voice of Customer intake, and product operations tooling
- Serve as the operational bridge across Product, Product Marketing, Engineering, Customer Success, Sales, and Enablement
- Coordinate cross-product connected-program dependencies and delivery
- Onboard PMs and cross-functional partners into the operating model and codify launch, release, planning, and reporting playbooks
- Own portfolio delivery timelines, forecasting, milestone tracking, commitment integrity, and early escalation of slips with impacts and options
- Run intake, scoring, Now/Next/Later prioritization, capacity-versus-demand modeling, and portfolio trade-off facilitation
- Design and run the product-to-organization meeting architecture, decision log, action and commitment tracker, and accountability follow-through
- Eliminate or merge low-value meetings and ensure decisions, owners, commitments, and status are visible across the company
Requirements:
- 8–12+ years in enterprise B2B SaaS across product operations, product program/portfolio management, or technical program management
- Experience standing up operating rhythms and launch processes at scale
- Proven ownership of cross-functional launch/release management connecting Product and Product Marketing/GTM
- Experience operating across a multi-product or platform portfolio, managing cross-team dependencies and shared-platform coordination
- Fluency with product operations tooling and data, including roadmapping, backlog/agile, and product analytics
- Ability to build reporting leadership will trust
- Organized, systems-thinking, low-ego operator with influence without authority
- Credibility to get Sales, CS, and Marketing to run the process
- Preferred: GRC / regulated-industry SaaS exposure and experience taking a platform or connected-suite offering to market
- Role can be performed by US-based employees; E-Verify participation applies
Benefits:
- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
- Annual bonus eligibility
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