Director, Product Management – Customer Experience, Oncology
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Job Description
Director of Product Management at BeOne managing oncology customer experience strategies and cross-functional collaboration for innovative healthcare solutions.
Responsibilities:
- Define and communicate a bold product vision and roadmap that connects BeOne’s mission to measurable patient and caregiver outcomes.
- Lead end-to-end product lifecycle, from strategy and MVP definition through release, learning, and iteration.
- Partner with engineering, UX research, design, marketing, and data science to deliver integrated, scalable experiences.
- Use data, experimentation, and user research to identify friction points and build solutions that deepen engagement and trust.
- Oversee platform integrations across Salesforce, CMS, analytics, and personalization tools, ensuring a unified data ecosystem.
- Establish and monitor KPIs including engagement, satisfaction, performance, accessibility, and conversion.
- Ensure full compliance with HIPAA, GDPR, and WCAG standards while maintaining frictionless user experiences.
- Drive agile execution, sprint planning, and release management across internal and external partners.
- Champion a customer-first culture, balancing measurable impact with empathy, inclusion, and accessibility.
Requirements:
- Bachelor’s degree in Business, Engineering, Computer Science, Design, or related field.
- 10+ years of product management experience, ideally in healthcare, biotech, or digital health.
- Proven ability to define strategy and deliver products that blend usability, scalability, and compliance.
- Deep technical fluency with Salesforce CRM/Marketing Cloud, analytics, CMS, and web architecture.
- Demonstrated success using data and behavioral insights to drive product optimization.
- Excellent stakeholder management, cross-functional collaboration, and communication skills.
- Strong understanding of regulatory and privacy frameworks in healthcare and patient engagement.
Benefits:
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
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