Director, Quality Assurance
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Quality Assurance responsible for leading QA strategy and execution for EMS|MC’s software products. Collaborating across engineering, product, and operations to ensure quality software delivery.
Responsibilities:
- Develop and execute the overall Quality Assurance (QA) strategy, roadmap, and organizational structure to support scalable, high-quality software delivery.
- Lead and manage the QA organization, including QA engineers, automation engineers, and test analysts across multiple products and development teams.
- Establish standardized QA processes, frameworks, and metrics, including automated testing, regression testing, performance testing, and user acceptance validation.
- Partner with software engineering leadership to define quality standards, integrate testing earlier in the development pipeline, and ensure quality gates are met before release.
- Oversee the implementation and expansion of automated testing frameworks and tools to improve efficiency, reliability, and continuous integration/continuous delivery (CI/CD) success.
- Work cross-functionally with Product Management to define acceptance criteria and ensure requirements are testable and aligned with business needs.
- Collaborate with Compliance, Data Security, and Operations to support audits, risk mitigation, and defect-prevention initiatives.
- Monitor quality Key Performance Indicators (KPIs), identify trends, and present insights into leadership to guide improvements in product stability and development processes.
- Ensure QA environments, test data strategies, and tooling are optimized to support a modern engineering organization.
- Lead root-cause analysis efforts for defects and system issues, ensuring corrective and preventative actions are implemented.
- Develop and mentor QA team members, fostering a culture of continuous learning, accountability, and operational excellence.
- Manage vendor relationships and external QA resources as needed.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
- 10+ years of experience in software quality assurance, including 5+ years leading QA teams in an enterprise or SaaS environment
- Strong expertise in QA methodologies, software testing lifecycle, automation strategies, and test management tools
- Experience working within Agile/Scrum development frameworks and CI/CD environments
- Demonstrated success implementing automated testing frameworks (e.g., Selenium, Cypress, Playwright, JUnit, TestNG)
- Strong analytical, problem-solving, and decision-making skills
- Ability to influence at all levels and drive organizational change toward quality-first practices
- Excellent communication and leadership skills, with experience managing distributed or hybrid teams
- Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
Benefits:
- comprehensive benefit package
- discretionary bonus plan
- retirement plan
- health coverage
- paid time off
Similar Jobs
Doctor QA Specialist
Doctor QA Specialist ensuring quality patient communication for telehealth brands. Focused on quality assurance, compliance, and communication excellence across provider messaging.
Property Claims Quality Assurance Intern
Claims Quality Intern at California Fair Plan conducting research and vendor selection for claims review software. Collaborating with departments to enhance efficiency and accuracy in claims auditing.
Property Claims Quality Assurance Supervisor
Claims Quality Assurance Supervisor leading QA teams for property claims accuracy and compliance. Overseeing communications with the Department of Insurance and supporting Claims Examiners.
QA Analyst
QA Analyst ensuring software quality for innovative banking solutions at Stefanini. Managing testing processes and supervising external providers to uphold standards and documentation.
Quality Assurance Analyst – AI Data Annotation
QA Analyst responsible for quality auditing of AI/ML data annotation at Expedock. Collaborating with teams to improve data accuracy and provide feedback to annotators.
QA Engineer – Manual and Automation
Senior Quality Engineer responsible for designing automated test coverage for integration workflows. This role requires strong experience in Playwright and significant QA involvement in the healthcare sector.
Junior QA Engineer
Junior QA Engineer supporting testing of mobile applications for Virtusan. Handling functional, regression, and usability testing for iOS and Android devices.
Senior Supplier Quality Engineer
Supplier Quality Engineer responsible for overseeing supplier performance and compliance. Analyzing processes, ensuring quality standards, and collaborating with internal and external stakeholders.
QA Engineer
Manual QA Engineer ensuring product stability for a fintech SaaS company. Collaborating on product testing across frontend and backend systems to enhance quality.
Quality Engineering Technical Lead
Technical Lead in Quality Engineering, overseeing test strategy and automation in a global game services provider. Collaborate with teams to ensure high-quality standards across platforms.
Pentester
Pentester simulating attacks to identify vulnerabilities across networks and cloud infrastructure at Cyber Defence. Collaborating with teams to enhance client resilience and compliance.
Web QA Engineer
Web QA Engineer ensuring quality of a web-based photo editing product combining frontend and backend technologies. Validate UI and APIs with a focus on automation and efficiency.
Mobile Tester, iOS
Tester de aplicaciones móviles en Capgemini, desarrollando y ejecutando planes de prueba para sistemas Web/Digital. Validando integraciones y realizando pruebas transaccionales en plataformas iOS y Android.
Senior Quality Assurance Engineer
Senior QA Engineer responsible for QA processes and automation in IT projects for a fast-growing company. Collaborating with technical teams to improve product quality in various applications.
Quality Assurance Analyst – Co-op
QA Analyst Co-op for Real Estate Webmasters focused on software testing and product quality. Collaborating with a product team to ensure high standards in web applications.
Global Quality Assurance – Work-Study
Quality Assurance Intern for UPSA, participating in Global Quality activities and audits. Supporting compliance and documentation processes in the pharmaceutical field.
Quality Assurance Analyst
QA Analyst supporting Case Management Modernization Program at GDIT. Ensuring quality assurance for cloud-based data solutions across US federal courts with compliance testing.
Senior Quality Engineer
Sr. Quality Engineer I responsible for developing test automation frameworks at TrueML, a fintech company enhancing customer experiences for distressed borrowers.
Automation Tester
Automation Tester developing automated test scripts at Mind Computing. Ensuring software quality and functionality through analysis, execution, and collaboration.
Functional Tester
Functional Tester ensuring software quality and defect-free applications. Collaborating closely with developers and QA analysts, optimizing testing processes with latest tools and techniques.