Doctor QA Specialist
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Job Description
Doctor QA Specialist ensuring quality patient communication for telehealth brands. Focused on quality assurance, compliance, and communication excellence across provider messaging.
Responsibilities:
- Review doctor-patient messages across platforms to ensure:
- Patient questions are clearly and fully answered
- Responses are medically appropriate and aligned with internal protocols
- Messaging is human, empathetic, and not overly reliant on canned responses
- Identify inconsistencies in tone, clarity, or care quality
- Ensure all communication aligns with:
- Clinical guidelines
- Company policies
- Regulatory requirements
- Flag any compliance risks or deviations
- Provide structured feedback to providers and internal teams
- Identify recurring issues or patterns in communication
- Recommend improvements to templates, workflows, and messaging standard
- Work closely with:
- Our CMO
- Clinical leadership
- Patient Care Teams
Requirements:
- Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)
- Strong attention to detail with the ability to spot inconsistencies and gaps in messaging
- Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)
- Comfortable reviewing large volumes of written interactions with consistency and accuracy
- Proficiency in Slack for day-to-day communication and collaboration
- Experience in healthcare, telehealth, or clinical operations (Preferred)
- Familiarity with QA, compliance, or audit processes (Preferred)
- Experience reviewing or auditing customer or patient communications (Preferred)
- Understanding of tone and voice in patient care settings (Preferred)
- Familiarity with tools such as Airtable or ClickUp is an asset (Preferred)
Benefits:
- Flexible working hours
- Work wherever you choose.
- Fun and casual work environment.
- We are a diverse, global team!
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