Director, Software Engineering – Voice Self-Service
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Job Description
Director of Software Engineering overseeing automated voice systems at Cigna. Leading teams to enhance customer experience and ensure system reliability and security.
Responsibilities:
- Lead several software engineering teams, including people managers, senior engineers, and onshore and offshore team members
- Set the technical direction for AI‑powered voice systems, including automated phone menus (IVR), conversational AI, and system integrations
- Work closely with Product, Architecture, Security, and Operations teams to deliver reliable and secure voice platforms
- Guide the move from older voice and IVR systems to modern, cloud‑based, AI‑enabled solutions
- Ensure systems run smoothly by focusing on uptime, performance, issue resolution, and continuous improvement
- Set clear engineering standards for quality, security, monitoring, and safe development practices
- Manage large, long‑term projects that involve multiple teams, vendors, and business partners
- Develop strong leaders and teams by supporting growth, training, and future leadership planning
- Clearly communicate progress, risks, and needs to senior leaders and executives
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
- 8 or more years of software engineering experience, including at least 5 years leading managers or large teams
- Experience delivering large, customer‑facing technology platforms that must be highly available and reliable
- Strong understanding of modern software design, cloud technologies, APIs, AI, and distributed systems
- Proven ability to lead large teams and work effectively across different departments
- Experience managing complex projects and working with external vendors or partners
- Strong communication skills and comfort presenting to senior leaders.
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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