Director, Solutions Advisory
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Job Description
Director leading solutions advisory for Icertis, the AI-powered contract intelligence platform. Supporting AMER sales through demonstrations, strategic proposals, and customer-focused contract lifecycle management expertise.
Responsibilities:
- Provide expert demonstrations of Icertis core and related solutions.
- Maintain a robust understanding of the latest technology and AI trends, with a desire to learn and innovate.
- Drive innovation and thought leadership by staying updated on industry trends and best practices.
- Develop strategic solutions and proposals for complex customer requirements, aligned with Icertis' vision and values.
- Collaborate closely with sales and product teams to understand customer needs and develop tailored solutions.
- Conduct research and analysis to identify market opportunities and potential customer pain points.
- Build and maintain strong customer relationships, understanding their business objectives and goals.
- Provide expert advice and recommendations regarding contract lifecycle management.
- Monitor emerging technologies and industry regulations and incorporate them into the solution advisory approach.
- Ensure team compliance with Icertis' standards and best practices while maintaining professionalism and integrity.
Requirements:
- A minimum of 3 years of experience in customer facing roles, with a proven track record of success.
- Expert knowledge and understanding of the contract lifecycle management space and its evolving trends.
- Strong business acumen and the ability to understand complex customer requirements and develop strategic solutions.
- Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly.
- A proactive and innovative mindset, with a track record of driving successful customer acquisitions.
- Experience in building and maintaining strong customer relationships, with a focus on satisfaction and retention.
- A collaborative and team-oriented approach, with the ability to work effectively with cross-functional teams.
- Proven leadership skills inspiring people and building the business from small to scale.
- A self-starter who will take the initiative to develop programs for partner relationships, enablement, and growth.
Benefits:
- Annual sales target incentive bonus
- Equity component, including RSUs and shared ownership in the company
- Physical, mental, and financial well-being support for employees and their families
- Generous holidays, including the paid 4th of July week off
- Free professional and leadership coaching
- Annual personal development allowance
- Robust medical, dental, vision, and mental health benefits
- Employee Assistance Program (EAP)
- Generous 401(k) match
- Flexible work environment
- Paid maternity and paternity leave
- Generous holiday and PTO program
- CaaS (Coaching as a Service)
- 7 Days for Humanity — seven paid volunteer days annually
- Global and regional DEIB steering committees and employee resource groups (ERGs)
- Global DEIB training programs and guest speakers throughout the year
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