Education Specialist
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Job Description
Education Specialist providing support to AAPC learners in medical coding courses. Instructing and encouraging students through distance learning platforms while managing customer service responsibilities.
Responsibilities:
- Support AAPC learners in Practicode, self-paced, and other online courses
- Instruct and encourage learners by accurately answering questions via email and phone
- Provide excellent customer service at all times; be respectful, courteous, positive, and professional
- Manage multiple inboxes, responding to all emails within 48 hours
- Collaborate with a team of internal and external experts
- Positively contribute to AAPC’s well-established team of coding educators in providing industry-best training and membership experience
- Support the content and curriculum team with content updates and reviews as applicable.
Requirements:
- High School Diploma (Bachelors preferred)
- 3 years of medical coding experience
- Teaching/training experience preferred
- Excellent written and verbal communication necessary
- Excellent Organizational skills; able to prioritize workload and complete tasks effectively
- CPC Certification required
- Customer service/support experience
- Computer literacy (MS Office applications, in particular)
Benefits:
- Comprehensive benefits package including medical, dental and vision insurance
- Health Savings Account
- Generous PTO and Holiday Pay
- 401(k) retirement plan
- On-Site Exercise Room
- Company provided lunch
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