Email Manager
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Job Description
Email Manager at HostPapa overseeing email operations and infrastructure management. Leading a team, ensuring platform reliability, and driving continuous improvement in email deliverability.
Responsibilities:
- Lead, mentor, and develop a team of email operations and deliverability specialists, managing priorities, performance, and ongoing team growth
- Oversee the administration, maintenance, and continuous improvement of email infrastructure, MTAs, authentication protocols (SPF, DKIM, DMARC), DNS configurations, filtering systems, and overall platform reliability
- Monitor platform health, deliverability metrics, sender reputation, and inbox placement, proactively troubleshooting complex mail delivery and infrastructure issues
- Act as the primary point of contact for customer and internal mail-related escalations, coordinating cross-functionally with Support, Engineering, Security, and Account Management teams to drive timely resolution and root cause analysis
- Lead incident response efforts related to platform outages or degraded delivery events while maintaining clear escalation processes, SLAs, and communication standards
- Ensure compliance with applicable email-related regulations and best practices, including CAN-SPAM, CASL, GDPR, anti-spam protections, and acceptable email usage policies
- Provide operational reporting and strategic recommendations to the Director of Mail Infrastructure while identifying opportunities to improve tooling, automation, scalability, and operational efficiency
- Stay current on industry trends, emerging threats, and evolving best practices related to email infrastructure, security, and deliverability
- Support other tasks or projects as assigned to meet team and business needs
Requirements:
- 4+ years of experience in email operations, deliverability, or mail infrastructure environments
- 1–2+ years of team leadership or people management experience
- Strong knowledge of email protocols including SMTP, IMAP, POP3, and MIME
- Hands-on experience with SPF, DKIM, and DMARC implementation and troubleshooting
- Experience diagnosing and resolving complex mail delivery issues within enterprise or SaaS environments
- Familiarity with MTAs such as Postfix, Sendmail, or Exim
- Experience managing escalations and communicating effectively with both technical and non-technical stakeholders
- Strong operational mindset with the ability to balance technical troubleshooting and team leadership responsibilities
- Experience with DNS management related to email routing and authentication is considered a plus
- Familiarity with monitoring and observability platforms such as Grafana or Datadog is beneficial
- Exposure to phishing prevention, spoofing protection, and email security best practices is preferred
- Experience working in high-volume or transactional email environments is highly valued
Benefits:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
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