Employee Support Case Manager
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Job Description
Hardship Case Advisor reviewing employee hardship cases for Aston Carter, a corporate talent solutions provider. Assessing risks, coordinating resources, and resolving sensitive employee support needs.
Responsibilities:
- Review and manage employee hardship cases from intake through resolution
- Evaluate complex situations involving housing instability, family emergencies, bereavement, safety concerns, financial hardship, and other life challenges
- Assess risk factors and apply established guidelines to determine appropriate outcomes and support options
- Connect employees with relevant resources and services
- Maintain accurate case documentation while ensuring confidentiality and data privacy
- Partner with internal stakeholders to resolve complex cases and remove barriers to support
- Exercise independent judgment and make informed decisions in sensitive situations
- Manage a high volume of cases in a fast-paced environment while maintaining quality and accuracy
- Navigate multiple systems and tools to research, document, and process case activity
Requirements:
- Bachelor's degree required
- 3+ years of experience in Human Resources, Employee Relations, Case Management, Employee Support Services, Leave Administration, Social Services, Crisis Support, or a related field
- Experience handling confidential and sensitive information
- Strong problem-solving, critical thinking, and decision-making skills
- Excellent written and verbal communication skills
- Ability to manage competing priorities and work effectively in a fast-paced environment
- Comfortable navigating multiple systems and tools simultaneously
- Strong attention to detail and sound judgment
- Empathy balanced with objectivity
- Ability to remain calm and professional in emotionally sensitive situations
- High level of discretion and confidentiality
- Preferred experience in Employee Relations, Leave of Absence Administration, Employee Advocacy Programs, Crisis Intervention or Support Services, Case Management, or Workplace Safety/Escalations Support
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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