Enablement Business Analyst
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Job Description
Business Analyst implementing Ryder’s analytics platform for logistics customers. Gathering requirements, integrating SQL data, and developing Power BI dashboards for operational decisions.
Responsibilities:
- Support the standard implementation process for the analytics platform for new and existing Ryder customers
- Gather and evaluate business and user requirements at customer accounts
- Integrate customer data sources into the analytics platform using database structure, queries, and data validation
- Develop Power BI dashboards and transform data into usable visualizations to drive business decisions
- Communicate with operations, continuous improvement, IT, product teams, and management
- Identify opportunities to standardize implementation processes and improve efficiency, quality, and customer satisfaction
- Support development of new or enhanced features involving data reporting, analytics, and insights
- Address customer issues, modifications, and enhancements for existing accounts
- Handle day-to-day implementation and customer site support issues and fixes
- Provide support to additional product development and business projects as needed
- Perform other duties as assigned
Requirements:
- Bachelor's degree required in a technical field such as Computer Science, Information Technology, or Engineering
- 0 to 1 year of experience as a business analyst or related experience; internships or Co-Op are applicable
- Intermediate knowledge of SQL databases and Power BI required
- Project management skills
- Strong technical aptitude
- Strong verbal and written communication skills
- Ability to work independently and as a member of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multitasking, highly organized, with excellent time management skills
- Detailed oriented with excellent follow-up practices
- Experience working in or with manufacturing, logistics, and/or operations is a plus
Benefits:
- Medical insurance
- Prescription coverage
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance options
- Paid time off for vacation, illness, and bereavement
- Family and parental leave
- Tax-advantaged 401(k) retirement savings plan
- Annual bonus, commission, and/or long-term incentive plan may be available depending on level and/or type
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