Enterprise Account Manager
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Job Description
Enterprise Account Manager driving growth, retention, and renewals for EROAD's connected transport technology. Managing strategic accounts, Salesforce data, and customer success across Australia.
Responsibilities:
- Develop and execute strategic account plans
- Build and maintain relationships with key stakeholders
- Identify growth opportunities and support contract renewals
- Manage the profitability of the assigned portfolio
- Execute growth plans and drive revenue growth
- Maintain accurate opportunity data in Salesforce
- Monitor sales progress and comply with company reporting requirements
- Champion the voice of the customer
- Promote EROAD's safety-focused solutions
- Enhance the customer experience through proactive account management
- Work closely with customers and internal teams to deliver outstanding service
- Help customers maximize the value of EROAD's solutions
Requirements:
- 5+ years' experience in account management, sales, or a similar role
- Strong understanding of sales processes and account planning
- Experience managing customer relationships and renewals
- Salesforce proficiency
- Strong financial and commercial acumen
- Excellent communication, negotiation, and presentation skills
- Ability to work independently in a fast-paced environment
- Passion for technology, innovation, and customer success
- Strong relationship-building and stakeholder management skills
- Willingness to travel within the assigned territory as required
Benefits:
- Employee recognition programs
- Employee assistance program (EAP) offerings
- Continuous learning opportunities
- Culture of innovation, collaboration, and belonging
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