Enterprise Onboarding Project Manager
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Job Description
Enterprise Onboarding Project Manager guiding fitness businesses through ABC Fitness software implementations. Managing integrations, client training, project delivery, and cross-functional issue resolution.
Responsibilities:
- Manage clients through the ABC Fitness onboarding process
- Manage project expectations, roles, responsibilities, timelines, and task delegation
- Lead integration requirements discussions and document business, financial, and technical requirements end-to-end
- Serve as the primary client contact and advocate throughout the project lifecycle
- Ensure successful resolution and completion of onboarding projects
- Lead delivery of software and system solutions
- Educate and train clients on software, systems, and platform features
- Identify and execute upsell and cross-sell opportunities
- Manage and oversee client issues with departmental leadership
- Track client interactions using Salesforce or another designated CRM
- Develop and maintain project deployment and integration schedules
- Lead client training sessions and customer visits
- Create and deliver brand-specific onboarding and training content in person and virtually
- Support pre-sales efforts for prospects and customers
- Review and approve deliverables and obtain post-deliverable sign-off
- Provide client-aligned reporting on financials, growth forecasting, production, marketing, and demographics
- Direct conversion and onboarding activities with internal teams
- Partner with upper management on complex issues
- Provide weekly project updates to department leadership
- Support internal teams and onsite staff with implementation issues
- Collaborate with Software Development on product enhancements
- Deliver project completion documentation to Customer Success
- Maintain expert knowledge of client-facing software and systems
- Engage clients through regional meetings and events
- Submit expenses according to company policies
- Perform other duties assigned by management
- Maintain regular and reliable attendance
Requirements:
- 3+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally
- Minimum 2 years of relevant experience required
- High school diploma or equivalent
- Advanced Microsoft Excel skills
- Intermediate MS Word, MS Access, Outlook, and OneNote
- Excellent verbal and written communication skills
- Excellent time management
- Leadership ability
- Self-starter
- Ability to make independent decisions and take calculated risks
- Availability on-call 24/7
- Ability to coordinate and maintain several projects with multiple deadlines
- Ability to work across multiple departments to resolve customer issues
- Excellent problem-solving skills
- Ability to learn and implement technical skills
- Proficiency with Salesforce, JIRA, and Asana is a plus
- Project Management Certification and/or experience using PM tools preferred
- Gym/Health club MMS experience preferred
- Bilingual language skills preferred but not required
- Experience using AI for research and business operations
Benefits:
- Open PTO policy
- Quarterly Days of Disconnect
- Parental & Pawternity Leave
- Quarterly Best Life fitness reimbursement
- Medical/Dental/Vision coverage
- EAP
- Calm App subscription for employee and up to 4 dependents over age 16
- Potential bonuses, commissions, equity, or other incentive programs, where applicable
- Values-focused culture and professional development opportunities
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