Escrow Manager
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Job Description
Escrow Manager leading escrow operations including staff management at LoanCare. Responsible for vendor oversight and regulatory compliance in mortgage servicing.
Responsibilities:
- Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s).
- Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits.
- Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements.
- Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements.
- Establish goals, specific to each division, and monitor progress.
- Identify training needs, develop and facilitate training sessions.
- Manage and assist in escalation resolution for client and customer requests, including root cause analysis.
- Develop and implement improvements that drive quality, efficiency and profitability.
- Maintain a working knowledge of mortgage loan servicing job functions.
- Communicate with investors, insurers, vendors, and/or business partners.
- Monitor key performance indicators and ensure they are met by specialists and division leadership.
- Keep management informed on project progress, policies/procedures, vendor and specialist performance levels.
- All other duties as assigned.
Requirements:
- High School Diploma or equivalent.
- 8+ years of escrow servicing experience in mortgage loan servicing.
- 5+ years of managerial or supervisory experience (preferred escrow mortgage servicing experience).
- Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending.
- Advanced knowledge of ICE/MSP (f/k/a BKFS) required.
- Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Excel, Outlook, Word, PowerPoint, etc.).
- Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment.
- Ability to compile, analyze, and explain performance data and trends.
- Ability to read, interpret, and analyze accounts/records of a complex and detailed nature.
- Ability to manage time and priorities wisely.
- Ability to grasp concepts quickly, make sound decisions, and resolve issues.
- Ability to work in a high-volume and time-sensitive environment.
- Ability to work independently and effectively meet deadlines.
- Ability to collaborate with peers in a team environment.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to maintain strict confidentiality.
Benefits:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
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