Especialista em Implantação de CSC de RH
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Job Description
HR Specialist responsible for implementing HR Shared Center projects in LATAM regions. Collaborating on process mapping and team training for efficiency improvements.
Responsibilities:
- Atuar na criação e desenvolvimento e acompanhamento do projeto de implementação do nosso HR Shared Center LAC, sendo responsável pelo detalhamento das atividades (as is) e definição da nova distribuição dos papéis (to be) dentro do time, respeitando processos e localidade.
- Capacitar o time para operar nessa nova modalidade e manter o plano de melhoria contínua levando em conta a experiência dos funcionários e do cliente interno.
- Buscar tecnologias que apoiem a harmonização dos processos e que ajudem na extração de dados de controle e qualidade.
- Conduzir o mapeamento dos processos de RH (AS IS) na região LAC, identificando atividades, volumes, responsáveis, interfaces, riscos e oportunidades de eficiência, considerando as particularidades de cada país.
- Desenhar e implementar o modelo futuro de HR Shared Services (TO BE), definindo escopo de serviços, papéis e responsabilidades, SLAs, governança, escalonamento e estrutura organizacional (dimensionamento, perfis e matriz RACI).
- Atuar como PMO da implementação do HR Shared Services Center, assegurando o cumprimento do cronograma, marcos e entregáveis, além da integração entre stakeholders de RH, Finanças, Folha, Tecnologia e áreas clientes.
- Planejar e executar a transição dos processos para o modelo compartilhado, garantindo continuidade operacional, mitigação de riscos, gestão da mudança, comunicação, engajamento e capacitação das equipes.
- Estruturar e manter a documentação operacional, incluindo processos, políticas, procedimentos e manuais de trabalho, promovendo padronização, governança e sustentabilidade do modelo.
- Definir e acompanhar indicadores de desempenho, qualidade e experiência do usuário, além de propor melhorias contínuas, automações e soluções tecnológicas que aumentem a eficiência, o controle operacional, a conformidade e a experiência do colaborador.
Requirements:
- Residir na região metropolitana de São Paulo
- Formação superior em Administração, Economia, Contabilidade, Engenharia ou áreas correlatas.
- Experiência em projetos de implementação de centro de serviços em RH.
- Conhecimento técnico em detalhamento e mapeamento de processos.
- Inglês e Espanhol intermediário
- Domínio do Pacote Office
Benefits:
- Não especificado
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