Field Service Engineer – Atomic Spectroscopy
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Job Description
Field Service Engineer providing on-site support for atomic spectroscopy solutions. Responsible for installations, maintenance, and customer training in laboratories across France.
Responsibilities:
- Install and optimize products and hardware configurations on customer sites.
- Diagnose and resolve product performance issues.
- Perform maintenance and repairs.
- Ensure customer satisfaction by informing them about preventive maintenance activities and configurations that may affect product performance.
- Proactively respond to potential equipment issues to prevent unexpected interruptions to the customer's operations.
- Implement customer analytical methods.
- Train other field engineers and customers/users on solutions (classroom or on-site).
Requirements:
- University degree in Chemistry (Analytical Chemistry, Biochemistry, Physical Measurements, etc.) or a related field
- Significant experience with analytical techniques/methods in atomic spectroscopy (ICP-MS, ICP-OES, etc.)
- Experience or knowledge of gas chromatography (GC, GC-MS, etc.) is a plus
- Experience in a similar role in technical support OR as a user/operator of these products
- Good spoken and written English
Benefits:
- Opportunity to grow within an international company and develop your skills
- Commitment to work-life balance
- A supportive environment based on integrity, transparency, and trust
- An environment focused on quality and innovation for our clients in dynamic, continuously evolving industries
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