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Job Description
Dutch Insurance Specialist handling customer support and collections for a global brand. Advising customers on payments, funding, protections, and account resolution remotely from Portugal.
Responsibilities:
- Handle inbound and outbound calls for customer support and collection efforts through voice and written channels
- Negotiate payments
- Assist with funding accounts
- Research and resolve collections-related inquiries via phone
- Educate customers on account history and products
- Explain the company's protection policy for products with protections
- Advise customers on managing funding transactions
- Support and tag vulnerable customers
- Provide insolvency support
- Secure a commitment or promise to pay at a later date
- Take action on accounts
- Arrange customer callbacks
- Forward or transfer customers to alternate teams such as Customer Service
- Update company systems with basic notes regarding call outcomes
Requirements:
- Native or fluent Dutch (C1/C2)
- English level B2 or higher
- Excellent communication and customer service skills
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced international environment
- Must be a resident of a country within the European Union
- CV must be sent in English
Benefits:
- €2000 total Welcome Bonus
- Relocation package including shared accommodation for up to 12 months
- Monday to Friday schedule with weekends off
- Health insurance from Day 1
- Paid training and ongoing career development
- Remote Work
- Additional monthly performance bonuses
- Initial 12-month employment contract
- 12-month contract extension
- Permanent contract after 2 years
- Football tournaments, beach barbecues, surf lessons, and cultural events
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