Forward Deployed Engineer, AI – Automation
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Job Description
Forward Deployed Engineer building AI-powered tools and integrations for Bask Health's direct-to-consumer telehealth platform. Automating merchant onboarding, workflows, and operational processes.
Responsibilities:
- Build and deploy AI-powered tools and automated workflows across Bask Health's platform.
- Work with engineering, product, and operational teams to identify opportunities for automation.
- Translate manual business processes into clear technical requirements and implementation plans.
- Develop backend services, APIs, and automation functionality using TypeScript, Node.js, or comparable technologies.
- Integrate large language models and external AI services into practical software workflows.
- Connect internal applications and third-party platforms through APIs, webhooks, and event-driven processes.
- Build automation that reduces repetitive merchant onboarding and platform configuration tasks.
- Develop workflows for processing, validating, transforming, and routing information between systems.
- Implement AI-assisted functionality for appropriate administrative and operational tasks.
- Build integrations connecting application data, databases, external services, and AI capabilities.
- Develop reusable automation components that can support multiple teams and workflows.
- Implement scheduled, event-triggered, and asynchronous processing where appropriate.
- Combine deterministic business rules with AI-powered functionality.
- Develop structured outputs, tool calling, and validation for LLM-powered applications.
- Build appropriate human-review and approval steps for sensitive automated processes.
- Implement reliable error handling, retries, and fallback behavior for automated workflows.
- Monitor automation performance, execution failures, latency, and operational reliability.
- Investigate and troubleshoot issues involving APIs, AI services, data flows, and connected applications.
- Work with SQL databases and application data to support automation functionality.
- Collaborate with backend engineers to integrate automation into existing platform architecture.
- Help evaluate third-party AI and automation tools for practical engineering use cases.
- Write automated tests for critical workflows and integration behavior.
- Maintain appropriate security controls and data-handling practices.
- Document workflow logic, integration requirements, and technical implementation decisions.
- Identify opportunities to turn one-off automations into reusable platform capabilities.
- Participate in code reviews and contribute to engineering best practices.
- Take ownership of assigned automation projects from development through deployment and maintenance.
Requirements:
- 3+ years of professional experience in software engineering, forward deployed engineering, automation engineering, or a comparable hands-on technical role.
- Strong programming experience with JavaScript or TypeScript.
- Experience developing backend applications, APIs, or services using Node.js or comparable technologies.
- Hands-on experience building workflow automation, system integrations, or operational tooling.
- Practical experience integrating large language models or AI APIs into software applications.
- Strong understanding of REST APIs, webhooks, and third-party integration patterns.
- Experience developing and maintaining production software.
- Familiarity with asynchronous programming and event-driven workflows.
- Experience working with SQL databases and relational data.
- Ability to translate business processes into technical solutions.
- Understanding of application logic, data validation, and structured data processing.
- Experience integrating multiple systems, services, or data sources.
- Familiarity with prompt design and practical LLM application development.
- Experience implementing error handling, logging, and reliable application behavior.
- Strong debugging and troubleshooting skills across connected systems.
- Understanding of authentication, authorization, and secure API integrations.
- Familiarity with cloud infrastructure and modern deployment practices.
- Experience working with Git and collaborative software development workflows.
- Familiarity with automated testing and software quality practices.
- Ability to evaluate when AI is appropriate versus conventional software automation.
- Experience collaborating with engineers, product managers, and operational stakeholders.
- Strong communication skills and ability to explain technical solutions clearly.
- Ability to investigate technical problems independently.
- Strong attention to detail and ownership of assigned projects.
- Comfort working in a fast-moving, remote engineering environment.
- Nice to Have: Previous experience as a Forward Deployed Engineer, Automation Engineer, AI Engineer, or Solutions Engineer.
- Nice to Have: Experience building AI agents or multi-step LLM workflows.
- Nice to Have: Familiarity with OpenAI, Anthropic, or comparable model APIs.
- Nice to Have: Experience with function calling, tool use, and structured LLM outputs.
- Nice to Have: Familiarity with LangChain, LangGraph, or comparable AI orchestration frameworks.
- Nice to Have: Experience with retrieval-augmented generation (RAG) or vector databases.
- Nice to Have: Familiarity with workflow automation tools such as n8n, Zapier, or Make.
- Nice to Have: Experience developing event-driven applications or background processing systems.
- Nice to Have: Familiarity with AWS Lambda, SQS, EventBridge, or comparable cloud technologies.
- Nice to Have: Experience building scheduled jobs, queues, or asynchronous task processing.
- Nice to Have: Familiarity with AI evaluation, prompt testing, or output monitoring.
- Nice to Have: Experience implementing human-in-the-loop approval workflows.
- Nice to Have: Experience with React, Next.js, and full-stack TypeScript applications.
- Nice to Have: Familiarity with tRPC, Prisma, or Drizzle ORM.
- Nice to Have: Experience developing internal tools or operational dashboards.
- Nice to Have: Familiarity with multi-tenant SaaS applications.
- Nice to Have: Experience automating merchant onboarding, e-commerce, or subscription workflows.
- Nice to Have: Experience integrating healthcare, telehealth, or pharmacy-related systems.
- Nice to Have: Understanding of healthcare data privacy and security considerations.
- Nice to Have: Experience using AI-assisted development tools such as Cursor or Claude Code.
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