Functional Consultant – Oracle CX, Subscription Management/Sales
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Job Description
Functional Consultant responsible for Oracle CX (Subscription Management/Sales) migrations and support. Lead cross-functional initiatives to align CX solutions with business goals.
Responsibilities:
- Lead or support Redwood UX migration activities — assessing classic-to-Redwood readiness, remediating personalizations/customizations, reconfiguring page layouts, and validating functional parity post-migration.
- Configure and manage Oracle Subscription Management including subscription plans, billing schedules, renewals, usage-based billing, entitlements, and integration with Order Management/Revenue Management.
- Configure and support Oracle CX Sales (Sales Cloud) including lead-to-opportunity processes, sales forecasting, territory management, sales workflows, and CX Sales integrations with Service.
- Gather business requirements and translate them into functional designs and configuration workbooks.
- Perform fit-gap analysis, prepare solution design documents, and drive testing (SIT/UAT) cycles.
- Work with technical teams on integrations (REST/SOAP, OIC), extensions (VBCS, Groovy scripts), and data migration (FBDI/HDL).
- Troubleshoot production issues and provide L2/L3 support for CX modules in scope.
- Stay current with Oracle's quarterly updates and proactively recommend adoption of new Redwood-based features.
- Collaborate with cross-functional teams (Sales Ops, Finance, IT) to ensure CX solutions align with business goals.
Requirements:
- Proven experience in at least two of: Redwood UX Migration, Oracle Subscription Management, Oracle CX Sales.
- Strong understanding of Oracle Fusion Cloud CX architecture and quarterly release cycles.
- Experience with Oracle Application Composer, Page Composer, and Redwood App Composer/Visual Builder Studio.
- Familiarity with FBDI/HDL for data loads, and OIC for integrations (preferred).
- Solid understanding of Sales Cloud objects (Leads, Opportunities, Accounts, Contacts) and/or Subscription Management entities (Subscriptions, Billing Schedules, Products).
- Experience working on at least one full-cycle Oracle CX implementation or migration project.
- Strong communication skills able to work directly with business stakeholders and translate requirements into solutions.
Benefits:
- Above market base salary
- Bi-annual increments
- Annual bonus
- Fuel Allowance
- Internet Allowance
- Comprehensive medical benefits
- Generous provident fund contribution
- Company sponsored snacks
- Ongoing training and professional development
- Challenging and exciting work
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