Global Director – GTM AI & Automation
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Job Description
Global Director transforming Zendesk’s customer-experience software GTM operations with AI agents and automation. Leading intelligent workflows, systems strategy, and cross-functional operational change.
Responsibilities:
- Design, build, and maintain AI agents and agentic GTM experiences for sellers, managers, and customer-facing teams
- Lead the evolution of an AI-first GTM operating model across the customer lifecycle
- Own and prioritize the GTM systems and automation roadmap
- Lead cross-functional transformation initiatives focused on process improvement, AI adoption, workflow standardization, and operational change
- Establish governance and operating standards across GTM systems, data, and workflows
- Enable scalable deal operations and GTM launches through automated approval, pricing, execution, and launch-readiness workflows
- Lead and develop a team of GTM operations specialists
- Manage prioritization, sprint-based execution, cross-functional alignment, and measurable business outcomes
- Partner across Sales, Marketing, Customer Success, Data, and IT to drive adoption and transformation
Requirements:
- 7+ years of experience in GTM Operations, Revenue Operations, Automation, Systems, Strategy, or related roles within high-growth B2B environments
- Experience leading operational or technical teams
- Proven ability to lead large-scale, cross-functional transformation initiatives
- Strong systems-thinking and problem-solving capabilities
- Ability to translate ambiguous business challenges into scalable operational and technical solutions
- Experience designing and operationalizing AI-enabled and agentic GTM workflows
- Experience building or supporting AI-powered productivity workflows
- Experience with modern automation, orchestration, and AI tooling such as Make, n8n, Zapier, Workato, Clay, Claude, Codex, or Cortex
- Familiarity with CRM, sales engagement, conversational intelligence, forecasting, enrichment, and workflow automation platforms
- Strong understanding of data governance, enrichment, and signal-driven operating models
- Experience with iterative or agile delivery environments
- Ability to partner with executive, business, operational, and technical stakeholders
Benefits:
- Bonus eligibility
- Benefits eligibility
- Related incentives
- Flexible remote work for part of the week
- Hybrid way of working with opportunities to connect, collaborate, and learn in Zendesk offices
- Reasonable accommodations for applicants with disabilities and disabled veterans
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