Healthcare Staffing, Outreach Specialist
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Job Description
Remote specialist conducting outreach and recruitment for a U.S.-based home healthcare and staffing provider. Supporting facility relationships, Medicaid waiver placements, private duty nursing, and credentialing.
Responsibilities:
- Conduct outbound calls to healthcare facilities, hospitals, clinics, caseworkers, and other potential referral or business partners
- Introduce home healthcare and staffing services
- Explain staffing and private duty nursing services
- Identify facility staffing needs and patient care opportunities
- Communicate with caseworkers regarding private duty nursing services for pediatric patients ages 0–21
- Build and maintain relationships with healthcare contacts and referral sources
- Conduct follow-ups with prospective facilities and contacts
- Position staffing services as solutions to identified needs
- Coordinate appointments and follow-up conversations
- Track outreach activity, responses, opportunities, and next steps
- Support recruitment outreach for Medicaid waiver patients and private duty nursing opportunities
- Identify potential patient placements and match available staff to patient care or staffing opportunities
- Coordinate with the internal team regarding staffing or patient opportunities
- Assist with healthcare credentialing and contact insurance companies regarding requirements and status
- Follow up on credentialing information and maintain accurate credentialing records
- Provide administrative and coordination support
- Prepare and submit end-of-day updates and reports
- Work toward approximately 4 new clients per month
Requirements:
- Previous experience in cold calling, outbound outreach, business development, recruitment, appointment setting, or a similar role
- Strong professional phone communication skills
- Confident initiating conversations with new healthcare and business contacts
- Comfortable conducting a high volume of outbound outreach
- Strong follow-up skills and persistence
- Ability to explain services clearly and professionally
- Strong relationship-building and interpersonal skills
- Recruitment or staffing experience
- Ability to identify opportunities and move conversations toward appropriate next steps
- Excellent spoken and written English
- Strong organization and attention to detail
- Able to maintain accurate outreach records and activity reports
- Self-motivated and able to work independently
- Results-oriented and comfortable working toward productivity targets
- Reliable, responsive, and consistent
- Healthcare credentialing experience highly preferred
- Healthcare business development or outreach experience highly preferred
- Home healthcare or healthcare staffing experience highly preferred
- Experience with Medicaid waiver programs highly preferred
- Private duty nursing staffing or recruitment experience highly preferred
- Experience communicating with hospital or clinic caseworkers highly preferred
- Experience contacting insurance companies regarding credentialing highly preferred
- Appointment-setting experience highly preferred
- Experience using HHAeXchange highly preferred
- Experience with CRM or call-tracking platforms such as GoHighLevel highly preferred
- Familiarity with VoIP or cloud-based phone systems highly preferred
- Must speak and write English clearly and professionally
- Must have relevant work experience
- Must provide an NBI Clearance and/or Local Police Clearance before onboarding
- Must be available to attend video meetings with camera on when required
- Reliable laptop or desktop computer
- Stable high-speed internet connection of at least 25 Mbps
- Noise-canceling headset
- Working webcam
- Quiet and professional work environment
Benefits:
- Dedicated HR & Contractor Support Team
- Premium VPN Access (Optional)
- HIPAA & Cybersecurity Training + Certification (Provided)
- Top 1% VA Performance Training
- Client-Approved U.S. Holidays
- Client-Approved Paid or Unpaid Time Off
- Access to Tools & Resources
- Optional Performance-Based Incentives, bonuses, or increased hours based on performance
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