Home-Based Customer Service Advisor – Call Center Agent, Energy Provider
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Job Description
Home-office customer service agent supporting German-speaking energy customers with billing, portals, and modern energy services. Handling inquiries via phone using SAP ISU.
Responsibilities:
- Serve as the first point of contact for questions about supply, invoices, or advance payments
- Provide competent support to customers using the customer portal, including login issues and password resets
- Advise customers on modern energy services such as wallboxes, photovoltaic systems, and e-mobility, and guide them through our website
- Use SAP IS-U and our internal software to process customer inquiries accurately
- Handle daily phone calls and help customers resolve issues related to their energy supply quickly and easily
Requirements:
- At least 1 year of experience in customer service or a call center environment
- At least 1 year of customer service experience working on a project for an electricity provider or energy services company
- Available to start on September 21, 2026
- Flexibility to work within service hours (Monday to Friday, 8:00 a.m. to 4:30 p.m.)
- Excellent spoken and written German skills, along with strong communication skills
- Friendly and empathetic telephone manner
Benefits:
- A permanent employment contract for long-term security
- Complete flexibility: work from home
- Personalized onboarding lasting 3 to 5 days, tailored to your prior knowledge and experience
- Predictable service hours from Monday to Friday, between 8:00 a.m. and 4:30 p.m.
- A small, highly personal team where you will feel welcome from day one
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