HR Advisor IV
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Job Description
Senior HR Advisor providing expert HR guidance and compliance support to small and medium-sized U.S. businesses. Leading HR resources development and improving service delivery initiatives.
Responsibilities:
- Provide HR compliance and best-practice guidance to U.S.-based small and medium-sized businesses.
- Consult with clients via phone and written communication to address a broad range of HR-related questions and concerns.
- Research federal, state, and local employment regulations to ensure accurate and practical guidance.
- Deliver timely, professional, and easy-to-understand recommendations that support client decision-making.
- Manage client inquiries while consistently meeting established service level expectations.
- Serve as a senior HR resource for both clients and internal team members.
- Support knowledge-sharing initiatives and provide formal or informal mentoring to colleagues.
- Assist leadership in identifying knowledge gaps and developing team expertise in specialized HR topics.
- Contribute to the creation and enhancement of compliance resources, articles, guides, webinars, and educational content.
- Identify opportunities to improve workflows, processes, and service delivery models.
- Lead departmental projects, programs, and cross-functional initiatives as needed.
- Proactively recognize and manage client escalations while maintaining positive customer relationships.
- Ensure alignment with service scope, established workflows, and operational standards.
- Collaborate with internal stakeholders to drive company objectives and enhance the overall customer experience.
- Perform other responsibilities and special projects as assigned.
Requirements:
- 8+ years of progressive Human Resources experience in one or more of the following environments:
- In-house HR Generalist or HR Business Partner roles supporting multiple states; and/or
- External HR advisory, consulting, PEO, ASO, or similar client-facing HR environments.
- Advanced knowledge of U.S. employment laws and HR compliance, including:
- Wage and Hour
- Leave Administration
- Hiring and Recruiting
- Employee Relations
- Terminations
- Anti-Discrimination and Workplace Laws
- Active HRCI or SHRM certification required.
- Strong consultative and customer-facing communication skills.
- Ability to simplify complex HR and compliance topics into practical business guidance.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities with the capability to manage competing priorities.
- High level of professionalism, confidentiality, and discretion.
- Proficiency with Microsoft Office Suite, SharePoint, Slack, and web-based applications.
- Strong research, analytical, and problem-solving skills.
- Ability to independently troubleshoot basic technology and software issues.
Benefits:
- Fully remote work environment.
- Opportunity to partner with businesses across diverse industries.
- Collaborative and inclusive company culture.
- Career growth and leadership development opportunities.
- Exposure to complex and evolving HR compliance challenges.
- Chance to make a meaningful impact on both clients and internal teams.
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